Rep II- Customer Support Ops - Remote GCCA

What We'll Bring:

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we’re – consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

What You'll Bring:

1-3 Years experience required.

Matric or equivalent.

Customer Support Representative to assist our customers with technical problems when using our products and services.

Responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.

To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.

Impact You'll Make:

Respond to customer queries in a timely and accurate way, via phone or email

Identify customer needs and help customers use specific features

Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

Update our internal databases with information about technical issues and useful discussions with customers

Share feature requests and effective workarounds with team members

Inform customers about new features and functionalities

Compensation:

We offer competitive compensation packages that are based on careful consideration of the impact and scope of the position, external pay benchmarking and the candidates’ knowledge skills and abilities. Our target salary ranges are quite broad to accommodate the many factors that are considered.

Benefits:

We’re committed to offering an attractive benefits package that meets the needs of our associates and their families. We offer a variety of benefit plans and options that vary by region, country and location. Some highlights include:

• Generous retirement contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• Adoption assistance
• Parental leave
• Paid volunteer time off
• Charitable matching
• …and more

For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets.

Should you have not heard from us within 3 weeks from applying, please regard your application as unsuccessful.

Please note it is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa that has fibre, but will not be able to work in a location outside of South Africa.

A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line or install fibre in order to work effectively.

Please note that being a credit bureau, some positions require a clear credit record.

#LI-Remote

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.