Specialist Customer Operations

8 Minutes ago • 2-3 Years

Operations

Job Description

Specialist Customer Support Operations will assist CSM with specific administrative tasks related to their assigned projects. This role involves organizing and communicating project details and assignments to team members, and serving as a liaison between team members and the project manager.

Must Have:

Bachelor degree in electronic engineering or a related field.
2-3 years of experience in project coordination, customer support, reports preparation, and/or project deliverables.
Customer interface and will act and respond to customer and partner issues and requirements.
Ability to proactively listen and communicate effectively across the experience/management spectrum.
Self-motivated, energetic, proactive team player with innovative ideas, diplomacy and tact.
Cross-functional collaboration and experience in process improvement/projects execution.
Analytical, verbal and written communication skills with a proven level of diplomacy, discretion and problem solving ability.

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cross-functional

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cross-functional-collaboration

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

Motorola support department is responsible for providing technical support for trunked radio systems and software applications, as well as providing specialized engineering services for maintenance contracts signed with various public safety clients in the region.

Job Description

Specialist Customer Support Operations will assist CSM with specific administrative tasks related to their assigned projects. Under the role, will have responsibilities for organize and communicate all project details and specific assignments to team members and serve as a liaison between those team members and the project manager.

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Basic Requirements

Bachelor degree in electronic engineering or a related field.
2-3 years of experience in project coordination, customer support, reports preparation, and/or project deliverables.
Customer interface and will act and respond to customer and partner issues and requirements.
Ability to proactively listen and communicate effectively across the experience/management spectrum,
Self-motivated, energetic, proactive team player with innovative ideas, diplomacy and tact.
Cross-functional collaboration and experience in process improvement/projects execution.
Analytical, verbal and written communication skills with a proven level of diplomacy, discretion and problem solving ability.