Claims Operations Specialist

Company:

MMC Corporate

Description:

Marsh and McLennan Companies (MMC) is seeking candidates for the following position based in the Kuala Lumpur Shared Services Operations Office at Pavillion Damansara ;

What can you expect?

• Be a part of a regional operational shared service center
• Interact diverse colleagues and stakeholders from various line of business within MMC

What is in it for you?

• Career Development and Training Opportunities
• Explore opportunities to work on regional and global projects
• Conducive Smart Office work environment

We will count on you to:

• Registration and Processing of claims (General Insurance) within turnaround time.
• Ensure computed claims settlement and verified reimbursements from insurers are valid.
• Diligently monitor and follow-up on unsettled claims with insurers and/or outstanding information from clients.
• Interact with stakeholders to ensure proper execution of tasks.
• Prepare claims statistic report on a monthly basis include, updating the documentation processes.
• Communicate with service provider via phone and email to help gather missing details and support documentation.
• Process payments, as needed
• Process Reinsurance Claims, follow-ups with payment and other Reinsurance tasks
• Assist with other administrative tasks as needed

What you need to have:

• A Degree holder preferably in any fields
• Possess basic General Insurance knowledge
• Ability to understand, speak, read and write English is required
• Ability to understand, read and write Traditional/Simplified Chinese is required

What makes you stand out:

• Experience supporting shared service operation
• Experienced in Insurance industry, Claims Management/ Claims Examiner
• Experience in handling Reinsurance claims
• Proficient in using Microsoft Excel
• Good communication and interpersonal skills
• Ability to systematically manage and retrieve data
• Strong analytical skills and detail-oriented to comprehend and summarize appropriate information

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.