Reservations Executive

Company Description

Raffles Udaipur opened in 2021, its ornamental gardens, tumbling fountains and stately Indo-Saracenic architecture describing a love story between India and the West. Set on a 21-acre private island rich with birdlife and exotic flora and fauna, this contemporary reimagining of a country mansion is the first Raffles hotel in India.

Just 20 minutes from the airport, Raffles Udaipur spans a private island and serene lakeshore. Begin your journey with a graceful boat ride, guided by migratory birds. Discover 137 rooms and suites, 10 dining experiences, two pools, wellness rituals, and the timeless care of the Raffles Butler.

Job Description

We are seeking a highly organized and customer-focused Reservations Executive to join our team in Udaipur, India. As a key member of our reservations department, you will be responsible for managing hotel bookings, providing exceptional customer service, and maximizing occupancy rates.

• Process individual and group reservations accurately and efficiently using hotel reservation systems
• Build and maintain strong relationships with clients, travel agents, and internal departments
• Provide outstanding customer service through various communication channels (phone, email, and in-person)
• Implement effective selling strategies to optimize occupancy rates and revenue
• Generate and distribute rooming lists, confirmations, and other reservation-related documents
• Collaborate with other departments to ensure seamless guest experiences
• Monitor and manage reservation releases, cancellations, and modifications
• Stay updated on hotel promotions, packages, and pricing strategies
• Assist in resolving customer inquiries and complaints in a timely and professional manner
• Contribute to the continuous improvement of reservation processes and procedures

Qualifications

• Previous experience in a similar reservations role, preferably in the hospitality industry
• Excellent communication and interpersonal skills
• Strong organizational abilities with a keen attention to detail
• Proven track record of building and maintaining client relationships
• Proficiency in hotel reservation systems (experience with Opera Cloud and RESAweb is a plus)
• Ability to multitask and manage time effectively in a fast-paced environment
• Customer-focused mindset with a commitment to delivering exceptional service
• Analytical skills to interpret booking trends and make data-driven decisions
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Strong problem-solving abilities and a proactive approach to challenges
• Flexibility to work varying shifts, including weekends and holidays if required
• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred)
• Fluency in English; knowledge of additional languages is a plus

Additional Information

• An opportunity to be with world’s preferred hospitality company
• Captivating and rewarding experience working alongside passionate professionals
• Range of exclusive Heartist Benefits
• Develop your talent through learning programs by Academy Accor.