Risk Operations and Process Management Specialist

About Rippling

gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With , you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @ .com addresses.

About the Role

is seeking a specialist to join our Risk Operations team. In this pivotal role, you will be instrumental in optimizing our operational efficiency, enhancing our risk management processes, and driving continuous improvement across the department. You will be responsible for managing and overseeing operational metrics and dashboards, leveraging data insights to identify and implement process and system enhancements, and championing governance processes within Risk Operations.

This role requires a blend of analytical prowess, a keen eye for operational bottlenecks, and a strong background in risk and compliance operations. It's an exciting opportunity to make a direct impact by supporting ’s commitment to maintaining a robust and effective risk management framework in a fast-paced, innovative environment.

What You Will Do

• Manage and oversee key operational metrics, dashboards, and reporting to provide real-time insights into departmental performance and efficiency.
• Utilize data analysis to identify trends, root causes of inefficiencies, and opportunities for process and system improvements within risk operations.
• Proactively identify, analyze, and recommend process improvement initiatives, developing clear, actionable plans for implementation.
• Drive the adoption of best practices and process standardization across various risk operational functions, including fraud, compliance, and KYC.
• Manage the governance processes for the Risk Operations department, ensuring adherence to internal policies, regulatory requirements, and industry best practices.
• Collaborate cross-functionally with Product, Engineering, Compliance, and other teams to implement system enhancements and streamline workflows.
• Develop and maintain documentation for operational processes, policies, and procedures, ensuring they are current, accurate, and easily accessible.
• Support training initiatives related to new processes, tools, and system changes to ensure smooth adoption and compliance.

What You Will Need

• 4+ years of experience in risk operations, business process management, or a related field, with a strong focus on process improvement and operational efficiency.
• Demonstrated experience in Risk / Compliance Operations Management, and Business Process Management.
• Strong knowledge and practical experience with process improvement methodologies (e.g., Lean Six Sigma, BPMN) and agile framework.
• Proven ability to manage and analyze operational metrics, build dashboards, and derive actionable insights from complex data sets.
• Excellent analytical, problem-solving, and communication skills, with the ability to articulate complex issues and propose effective solutions to diverse stakeholders.
• Experience in managing governance structures and ensuring adherence to departmental standards and regulatory requirements.
• Proficiency with data analysis tools and process mapping software is a plus.
• Strong organizational skills and meticulous attention to detail, with the ability to manage multiple priorities in a dynamic, fast-paced environment.
• BA/BS degree required; professional certifications such as Lean Six Sigma or PMP are a strong plus.

About the Team

’s Risk Operations team is a dynamic and essential part of the organization, dedicated to safeguarding the company from various financial and operational risks. Our team comprises experts in fraud, compliance, and operational excellence who collaborate to build scalable, innovative solutions that keep secure and efficient.

We believe that robust risk management can be a driver of growth and innovation. Join us and help shape the future of operational excellence in a rapidly growing, innovative company, where smart, efficient processes enable both security and business expansion.