Risk Operations Lead

What You'll Do

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• Regularly mentor and develop associates through continuous feedback, check-ins, and ongoing mentorship.

• Leverage various tools, systems, and reports to detect and uncover fraud trends.

• Review player deposit and withdrawal transactions for potential fraud to ensure accounts are correctly maintained.

• Work closely with Fraud Support and Customer Experience to obtain requested player documents and resolve player restrictions.

• Identify new methods for fraud detection and prevention, working with product and engineering teams to implement recommendations.

• Ensure compliance with anti-money laundering, including Know Your Customer (KYC) and gaming regulations.

• Provide recommendations supported by data in implementing new fraud alerts and controls.

• Assist Regulatory Operations, Compliance, and other internal teams with ad hoc requests and additional fraud reviews as needed.

What You'll Bring

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• Bachelor's degree in Criminal Justice or Sociology will be considered a plus.

• At least 3 years of relevant experience in a Fraud or Risk Operations role.

• At least 1 year of management experience with a strong passion for leading and developing a team.

• An investigative curiosity with strong critical thinking skills and the ability to communicate vision across the organization.

• Excellent verbal and written communication skills, with the ability to influence across teams and collaborate with internal and external stakeholders.

• Basic SQL experience is required, intermediate experience is preferred.

• Self-motivated and analytical, with a strong attention to detail and a drive to investigate potentially fraudulent behavior using critical data points.

• Familiarity with ServiceNow and Microsoft Office product suite; intermediate Excel skills are preferred but not required

#LI-AH1

Join Our Team

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We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.