Job Description

About the role

This position involves a flexible work schedule with a minimum of 24 hours per week, which can increase up to 35 hours per week depending on the needs of the store and your availability. We are looking for a colleague who is willing to work flexibly, including during weekends, shopping Sundays, and peak periods, and who wants to commit long-term to a dynamic retail environment.

A day in the life

As a sales associate, you are responsible for excellent customer service: welcoming, advising, and guiding customers with your fashion and product knowledge. You ensure a tidy store by restocking clothes and maintaining presentation. Together with your team, you contribute to an optimal customer experience.

Working at H&M means no two days are the same, but a typical day consists of the following responsibilities:

Customer sales and profit:

• Provide excellent customer service: welcoming customers and guiding them through the store & OMNI experience as soon as it is available, supporting them with direct customer service.
• Be willing to engage with customers to guide them through our fashion trends, stories & products in all parts of the store, thus providing excellent customer service.
• Actively promote our customer loyalty app (Hello Member) & sustainability initiatives in the store.
• Together with the store management team, provide support for commercial or operational actions to achieve sales targets.
• Positively represent yourself and the H&M brand during all interactions with customers.

Fashion and trend awareness:

• Stay informed about fashion trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
• Use your product and fashion knowledge to share relevant information with customers.

Team & Development:

• Maintain and share your knowledge and skills in service, fashion, and store operations with colleagues.
• Give and receive feedback with your colleagues to learn, develop, and support each other.
• Participate in relevant available training such as; Onboarding, introduction processes & training, and courses relevant to your role and future development.

Retail Operations/ Visual & Commercial execution:

• Complete the full clothing cycle of unpacking and restocking and ensure good clothing care, stock levels with replenishment routines on the sales floor.
• Operate fitting rooms and cash registers according to H&M standards and procedures.
• Contribute to a clean and tidy sales floor (including stock rooms).
• Support clothing presentation, execute and maintain attractive displays, clear trends, and stories according to visual and commercial guidelines.
• Keep up with and follow best practices for all in-store OMNI Services & in-store technical services/tools, etc (Instore Care App, Click & Collect, Smart Store etc).
• Support with opening and closing the store.
• Follow all H&S guidelines and legal requirements applicable to the role and responsibilities.

Job Requirements

Who you are:

• As a sales associate, you have a passion for fashion and everything we create in the store.
• Experience with customer service and motivated to give customers a great experience.
• You are communicative, creative, curious, motivated, flexible, decisive, and action-oriented.
• You have sales experience and enjoy working in a dynamic and collaborative environment that you can apply in your role.

Additional Information

Why you'll love working at H&M:

• We are an inclusive company where you are encouraged to be yourself at work. We value diverse backgrounds, including but not limited to ethnicity, gender, age, religion, sexual orientation, and disability.
• You have access to a large global talent community, where career growth and ambitions know no bounds.
• You can express your personal style with our staff discount at H&M, & Other Stories, and COS.
• We believe in supporting your overall well-being and offer comprehensive secondary employment benefits, including health insurance, a company-supported pension scheme, paid leave programs, and paid time off, including a community day to engage with the local community.

In addition to our global benefits, all our local markets offer various competitive perks and benefits. Please note that these may vary by employment type and country.

Inclusion & Diversity:

H&M is part of the H&M Group. At the H&M Group, we are committed to creating and maintaining inclusive, diverse, and equitable workplaces throughout our organization. Our teams should consist of a variety of people who share and combine their knowledge, experience, and ideas. A diverse workforce has a positive impact on how we approach challenges, what we consider possible, and how we interact with our colleagues and customers worldwide. Therefore, all aspects of diversity are considered in our recruitment process.

We strive for a fair and equitable process and therefore ask you not to include a cover letter, as it often contains information that can easily cause unintentional bias.