Description of the company

What if you chose more than just a job?

French Digital Services Company (ESN), HELPLINE has been supporting IT and business departments since 1994 in their transformation projects around new digital uses and tools. The company shows steady growth (€207M in 2022) thanks to 3600 specialists operating in 6 countries in France and internationally (Germany, Belgium, Italy, Romania, Tunisia) with 16 offices.

At HELPLINE, we give meaning and value to your mission and your skills. Our success is above all that of our teams: our corporate culture is based on collective intelligence, innovation and entrepreneurial spirit.

Do these resonate with you? Join us!

Job Description

HELPLINE Lille is looking for new talents for the position of bilingual German French service desk agent M/F

Do you know what a service desk agent does?

Their role is to provide remote support for users who encounter incidents related to a company's IT tools.

Your typical day will involve taking user calls or responding to requests by email or chat, qualifying and diagnosing incidents, resolving them remotely, or transferring requests to a team of specialized technicians if necessary.

You will ensure the follow-up of incidents until their closure.

All in French and German.

Training is provided upon your arrival! We are here to support you 😉

Qualifications

You ideally have a first experience in customer relations (tele-advisor, customer advisor, in-store advisor, after-sales service…)

You show real curiosity for the field of IT.

Do you speak Deutsch? This is an opportunity to practice daily!

Do you demonstrate team spirit, rigor, listening skills, and a sense of service?

Willkommen! This job is for you!

Additional Information

Workplace in Marcq en Baroeul, accessible by public transport

Working hours: Monday to Friday

Position open to teleworking after the probationary period (maximum 3 days of teleworking, 2 days on site)

Classic benefits:

• 50% health insurance coverage
• 50% reimbursement of transport pass

And our specificities:

• the possibility of working for a market leader
• a stable management team
• Tailored and regular support from the manager
• a profitable and constantly growing group
• a restaurant ticket card (€9.5, 60% employer contribution)
• referral bonuses up to €1000
• a Works Council (CSE) with several cultural benefits
• a training institute to support the development of your skills
• a mobility partner
• a united, committed and conquering team

What's next?

Your profile interests us! Discover our recruitment process:

• First exchange with one of our recruitment officers to get acquainted and learn more about your professional background.
• Two non-eliminatory online exercises with systematic debriefing
• An HR and Operational interview

All our positions are open to people with disabilities

All our positions are open to people with disabilities