Sales Engineer

Job Description

Sales Engineer

Locations: London | Hybrid

Get To Know Us: Watch Video

SS&C Intralinks is a global technology provider of inter-enterprise content management and collaboration solutions. Its products serve the enterprise collaboration and strategic transaction markets, enabling the exchange, control, and management of information between organizations.

Job Overview:

The Sales Engineer (SE) is responsible for delivering value to Intralinks customers - by collaborating with internal stakeholders to drive sales of Intralinks products, services, and solutions.

The SE works in partnership with the Account Executive (Salesperson) during the pre-sale discovery phase to analyse the secure enterprise collaboration & Services requirements of the prospective customer. The SE leads and coordinates full customer engagement - including discovery workshops and interviews - before liaising with solution architects and engineers to devise potential solutions that are feasible, attainable, and in line with the customer’s business objectives.

After the contract is executed, the SE will be instrumental in determining all necessary configuration details to build out the Intralinks environment for the customer, discussing and confirming success metrics, and building out the implementation and rollout plan. The SE will also be expected to report back to Intralinks Product Management and/or Product Marketing teams with customer feedback for all new use cases, features, functions, or supporting information that will assist in defining enhancements to the Intralinks product offering.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model
• Your Future: Professional Development Reimbursement including access to SS&C University
• Work/Life Balance: Competitive holiday scheme
• Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customised throughout your career

What You Will Get To Do:

• Be the regional point of contact, coordinator and subject matter expert for all services offerings and rollout initiatives of all Intralinks products and services
• Identify critical process and value opportunities within a customer environment and develop long-term relationships through management of these requirements.
• Complete detailed discovery to enable greater understanding of our customers' business to identify how best Intralinks technology can align with our customers business/solve their business problems or meet their business needs.
• Identify critical process and value opportunities within a customer environment and develop long-term relationships through management of these requirements (Pre-sales)
• Work closely with Account Managers to identify new opportunities within existing accounts and serve as the primary solution architect for new use cases or net new opportunities.
• Understand industry security architectures and how Intralinks would form part of a customer’s security solution, to enable them to meet their compliance obligations.
• Make technical presentations and demonstrate how the solutions meet customer needs. Positively differentiate products and services from other options in the market.
• Dynamically influence customers on how products or services best satisfies their needs in terms of quality, price, and delivery.
• Lead a cross functional team on RFI/RFP responses.
• Support marketing activities by attending trade shows, conferences, leading webinars and other marketing events.
• Work closely with Account Executives to identify new opportunities within existing accounts and serve as the primary solution consultant for new use cases or net new opportunities.
• Assist in sales education programs to empower Account Executives and increase services opportunity creation & pipeline;
• Mentor junior team members and lead SE initiatives and strategies
• Assist in the implementation of SE strategies across the team
• Assist Solution Architects with the initial post-sale Configuration Design Workshop, ensuring transfer of all presales knowledge
• Measure success criteria against customer business goals during POC and ensure post-sale adoption and renewal.
• Support Product Management/Marketing with field information such as feature requirements, product enhancements and new use case scenarios.
• Be available to travel up to 50% of the time domestically and internationally if required.

What You Will Bring:

• Proven knowledge of enterprise SaaS VDR solution market and competitive technology landscape.
• Proven experience with Document Collaboration technologies and understanding of how these can address business problems for customers.
• Experience building and conducting software demonstrations that address and map to customer business processes.
• Ability to work with technical teams and personnel to overcome service delivery obstacles with a demonstrated ability to participate effectively as part of and within a team in large integration projects.
• Demonstrated experience of Enterprise Security Architectures.
• Demonstrated experience in creating training materials for internal and external use utilizing video, voice and web-based technologies.
• Experience in working with customers in financial markets for M&A, Alternative Investments and Debt Capital Markets with an understanding of business processes within those verticals.
• Bachelors’ degree in Management Information Systems, Computer Science, or relevant experience in a similar role.
• At least 4 years of experience in presales / sales engineering / solutions consulting.
• Fluent verbal and written communication in English.