Sales Engineer – Technical Support (EMEA)

Description

Why join AliveCor?

At AliveCor, we imagine a healthier world powered by access to personalized intelligent information. Heart disease kills more people than anything else in the western world, including all cancers combined. We're on a mission to be the world’s heart health partner by enabling access to quality heart care for everyone. AliveCor has pioneered over-the-counter medical EKG devices and continues to lead the way in empowering consumers and patients to take care of their heart. Using our FDA-cleared medical-grade hardware and software, hundreds of thousands of users have taken more than 100-million heart health measurements, and counting.

Our vibrant team of people are attracted to AliveCor because they want to build something meaningful and AliveCor delivers every day, customers tell us that we’ve saved lives. Join us in our mission!

Job Duties and Responsibilities:

• Installing, configuring, and maintaining equipment and systems
• Troubleshooting and repairing technical problems
• Providing training to customers on the proper use of equipment and systems
• Updating and maintaining records of equipment, software, and other relevant information
• Responding to customer inquiries and service requests in a timely and professional manner
• Coordinating with other teams to ensure timely resolution of technical issues
• Work closely with the sales team to align technical solutions with customer requirements, support sales strategies, and contribute to business growth by identifying technical opportunities and feedback for product improvement. Serve as a bridge between technical product development and client-facing activities

A Sales Engineer must have a strong technical background and excellent problem-solving skills, as well as good communication and customer service abilities. They should also be able to work independently and be flexible with their schedules, as they may need to travel to customer sites and be available for after-hours support.

Role Qualifications:

• BA in software engineering or related field
• 5+ years of experience in customer service positions involving technical support
• Strong technical knowledge of hardware, software, and networking systems
• Experience with troubleshooting and problem-solving technical issues
• Excellent, speaking, writing, and interpersonal skills when working with customers
• Demonstrate strong problem-solving abilities and critical thinking
• Ability to work independently and remotely, as+ well as part of a team
• Flexibility to work outside of normal business hours, including evenings and weekends
• Familiarity with relevant industry regulations and standards
• Willingness to continuously learn and stay up-to-date with new technologies and products