Salesforce Commerce OMS Architect - R01554291

Primary Skills

• Salesforce Order Management (OMS)

Job requirements

• Salesforce Commerce OMS Architect
• Experience Required: 12-15+ years
• Key Responsibilities :
• Salesforce Order Management (OMS) Architect to design, implement, and optimize scalable OMS solutions on the Salesforce platform.
• Define and own the end-to-end OMS architecture leveraging Salesforce Order Management, Commerce Cloud, and Service Cloud.
• Translate complex business requirements into scalable and performant technical solutions.
• Design and build orchestration flows for order lifecycle flows, including capture, fulfillment, payment processing, shipping, returns, and service case integration.
• Create data models, process flows, and integration patterns aligned with Salesforce best practices.
• Establish coding standards, DevOps practices, and CI/CD pipelines for Salesforce OMS projects.
• Develop and maintain automation using Flow, Apex, and Composite APIs for complex order lifecycle management.
• Integrate SOM with external systems (ERP, WMS, Payment Gateways, SFCC, etc.) using REST/SOAP APIs and middleware.
• Create scalable data models and ensure data integrity across order transactions.
• Collaborate with tech leads, developers, QA, and business teams to deliver technical solutions aligned with business goals.
• Provide hands-on leadership and mentorship to developers, conduct code reviews, and enforce best practices.
• Monitor system performance and troubleshoot issues across orchestration flows and API interactions.
• Stay current with Salesforce SOM feature releases and recommend adoption strategies.
• Define and implement custom logic for split shipments, fulfillment routing, order holds, backorders, partial returns, and refund processing.
• Build robust automation and extensibility using Salesforce Flows, Apex triggers, batch/Queue jobs, Lightning Components, and Platform Events.
• Analyze production issues, perform root cause analysis, and implement long-term fixes and system optimizations.
• Drive system monitoring, observability, and proactive alerting around key order flows and service interactions.
• Contribute to sprint planning, backlog grooming, and Agile ceremonies as a technical leader.
• Technical Skills:
• Strong hands-on experience with Salesforce Order Management (SOM) architecture and data model.
• Expertise in: o Apex, LWC (Lightning Web Components), SOQL, SOSL, Aura o Flow Builder, Process Builder (legacy), and Orchestration Flow Designer o Platform Events and Change Data Capture (CDC)
• Experience with Composite API, Named Credentials, and secure API integration practices.
• Proficiency in configuring and customizing SOM orchestration flows for order lifecycle events.
• Experience with integrations (REST/SOAP) to ERP, payment providers, and logistics systems.
• Experience with OAuth2, JWT, and named credential-based auth flows for secure communication.
• Familiarity with Salesforce Core Clouds (Service Cloud, Commerce Cloud B2C/B2B, or Sales Cloud).
• Deep understanding of order-related processes: fulfillment, splitting, holds, returns, exchanges, and adjustments.
• Strong experience with Salesforce DX, Git, CI/CD pipelines.
• Understanding of PCI compliance, SCA (Strong Customer Authentication), and fraud management in order transactions.
• Knowledge of common middleware tools (e.g., MuleSoft, Dell Boomi) is a plus. Salesforce certifications such as Order Management Accredited Professional, PD1/PD 2, or Integration Architecture Designer are preferred