Seasonal Customer Service Representative - 2025 Minnesota

8 Minutes ago • 1 Years + • ~ $33,675.2 PA
Customer Service

Job Description

Minted is seeking Seasonal Customer Service Representatives for the holiday season (October-December 2025). This remote role involves providing outstanding service to customers through phone, email, and live chat. CSRs will address inquiries, resolve issues, assist with orders and designs, and document interactions. Candidates need strong problem-solving, communication, and people skills, and must be available for variable hours, including evenings and weekends.
Good To Have:
  • Experience working at a premium brand
  • Experience with Salesforce or other CRM software
Must Have:
  • Must reside in AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI
  • Provide excellent customer service through various channels (live chats, emails, phone calls)
  • Address customer inquiries, concerns, and issues promptly and professionally
  • Provide customers with support about Minted products, promotions, and general order information
  • Assist with processing orders and customizing designs
  • Document customer interactions thoroughly and accurately in CRM
  • Use support tools and training, including knowledge base, for seamless customer experience
  • Identify opportunities for improving customer experience and share with leadership
  • Attain highest quality possible, with accountability for Quality and Productivity KPIs
  • Able to positively and efficiently resolve customer concerns and prioritize multiple tasks in a fast-paced, high-volume environment
  • Able to take direction and quickly learn new procedures, processes, and products
  • Open to feedback, believing in continuous improvement towards individual and departmental goals
  • Able to utilize various customer service tools, software, and systems
  • Able to reliably meet a required flexible/variable hour work schedule including weekends
  • Adhere to company attendance policy
  • A Bachelor’s degree or equivalent work experience
  • 1+ years of experience working in a customer service setting
  • 1+ years of experience building customer relationships and resolving customer complaints
  • 1+ years of experience identifying and solving customer issues
  • Excellent written and verbal communication skills
  • High attention to detail, organized, and able to follow through
Perks:
  • Paid Sick Leave
  • Minted Friends and Family Discount
  • Access to employee perks portal

Add these skills to join the top 1% applicants for this job

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Must reside in the following states to be considered for a Seasonal Role:AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI

Please note: This is a remote seasonal role, starting in October through December 2025. Do you thrive in a fast-paced, lively atmosphere? Do you love working with people, solving problems, and providing exceptional service? If so, read on!

The Role:

Minted is a design marketplace, sourcing creative content from independent artists around the globe and selling the best designs to the world in the form of art, home decor, and stationery. We are looking for Customer Service Representatives (CSRs) to join our team for the holiday season and to provide outstanding service to our customers.

CSRs use their problem-solving and people skills while working directly with our customers to address their questions through multiple channels – phone, email & live chat. Reporting to a Customer Service Team Supervisor, CSRs have excellent written and verbal communication skills and are savvy in working with a variety of systems and technology. Minted CSRs are exceptionally patient, empathetic, and passionate team members whose #1 objective is to offer the best experience possible for any customer. Our operation is open 7 days per week, and candidates must be available to work evenings and weekends. The hours & schedule for the role are variable.

You Will:

  • Provide excellent customer service through various channels, including live chats, emails, and phone calls
  • Address customer inquiries, concerns, and issues promptly and professionally
  • Provide customers with support about Minted products and promotions, as well as general order information; provide assistance with processing orders and customizing designs
  • Document customer interactions thoroughly and accurately in our CRM, while following departmental policies
  • Use support tools & training including our knowledge base to provide a seamless customer experience
  • Identify opportunities for improving the customer experience and share those with Customer Service leadership
  • Attain the highest quality possible, with accountability for your own Quality and Productivity KPIs

You Are:

  • Able to positively and efficiently resolve customer concerns and prioritize multiple tasks in a fast-paced, high-volume environment
  • Able to take direction and quickly learn new procedures, processes, and products
  • Open to feedback, believing in a culture of continuous improvement as you work toward individual and departmental goals
  • Able to utilize various customer service tools, software, and systems to effectively manage customer interactions
  • Able to reliably meet a required flexible/variable hour work schedule including weekends based on business needs and adhere to company attendance policy

You Have:

  • A Bachelor’s degree or equivalent work experience
  • 1+ years of experience working in a customer service setting (preferably at a premium brand)
  • 1+ years of experience of building customer relationships and resolving customer complaints
  • 1+ years of experience in identifying and solving customer issues, collaborating with teams to address challenges, and finding solutions to enhance customer satisfaction
  • Excellent written and verbal communication skills
  • High attention to detail, are organized, and able to follow through
  • Experience with Salesforce or other CRM software a plus

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