Senior Account Manager (e/v/e/r/y/o/n/e)

Company Description

We are seeking an experienced Senior Account Manager to lead a major client partnership. The role will ideally be based in Switzerland, working closely with a central team while also managing and supporting teams across different markets.

The Senior Account Manager will be responsible for driving excellence in client account leadership, ensuring revenue growth, profitability, and overall client satisfaction. The role will also focus on strengthening client relationships, fostering collaboration across teams, and ensuring the delivery of high-quality work.

Responsibilities

• Develop relationships with senior clients through understanding of the business; becoming an advisor, counsel and growth partner.
• Proactively elevate discussions shaping new approaches that drive growth and support transformation
• Lead and galvanize a united team. Set vision, build a culture of performance, creativity and collaboration. Create a robust, trusted leadership team.
• Drive growth by identifying and capturing business opportunities through understanding of the client’s priorities. Define and execute strategic roadmaps, with a strong focus on transformation.
• Champion the “Power of One” bring to life the vision of driving client growth by seamlessly integrating creativity, technology and data

Qualifications

THE PERSON

A Leader

Charismatic, energetic and future-facing, an authentic leader who inspires those around them to be their absolute best and operates with integrity and gravitas.

Client Focused

A business advisor, excellent at building strong and long-term relationships with clients and who knows how to gain trust. Obtains first-hand client information and uses it for improvements in product services and to make informed decisions.

Strategically Driven, Detail Led

Has relentless, innovative and commercial focus. An accomplished ‘strategic thinker’ and business operator who is able to be in the detail when required to diagnose, solve and own problems. Able to connect and bring the best of our organisation together to activate meaningful transformation.

Growth and Commercially Minded

Track record for driving growth. Strong understanding of business models and trends, as well as the ability to identify and seize opportunities that move the business towards strategic goals while also realising quick wins.

International Experience

Track record of leading well-known brands. A proven collaborator within complex organisations, able to coordinate and influence team-based client relationships across different structures and cultures. Adept at managing stakeholders across markets and time zones.

CRITICAL SKILLS

• Proven track record of building credible and meaningful partnerships with C-Suite clients across the marketing and advertising agency ecosystem
• Strong understanding of finance and resource management models to optimise and inform both business and growth decisions
• Operational ability to build the right team structures and operating models to deliver effectively
• Expert knowledge and thinking to offer a strong point of view for integrated marketing services
• Culturally astute, adept at working in a variety of environments and cultures, and able to lead a team in an authentic, motivating and relevant way
• Comfortable navigating complex structures and thriving within ambiguity
• Ability to collaborate effectively with multiple stakeholders and internal leaders across both the client and our own organisation; confident in managing up and down
• Has led large-scale accounts across multiple markets