Senior Configuration Specialist

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

What You’ll Do

• Provide real-time end-user support and implement platform changes based on customer requests.

• Ensure configuration aligns with Sprinklr best practices and specific client requirements.

• Collaborate with cross-functional teams—including developers, QA engineers, product support, and product managers—to resolve issues and contribute to product enhancements.

• Create and maintain detailed documentation, such as knowledge base articles and FAQs, to support both customers and internal teams.

• Analyze support processes, identify improvement areas, and implement solutions to enhance customer experience and streamline operations.

• Identify and deploy Tactical Use Cases (TUCs) as needed.

• Support the Project Manager in building the project’s business case by ensuring all high-level requirements are captured within the project scope.

What Makes You Qualified

• Bachelor’s degree in Technology, Communications, or a related field from a reputable institution.

• Strong knowledge of MongoDB is a plus.

• Excellent written and verbal communication skills.

• Strong analytical thinking and problem-solving abilities.

• Solid understanding of the Software-as-a-Service (SaaS) model, enterprise software, and social media platforms.

• Adaptability and a quick-learning mindset in a fast-paced, dynamic environment.

• Resourceful and solution-oriented, with the ability to apply technical knowledge to determine effective resolutions.

• Project management experience is an added advantage.

• Prior experience in client-facing roles is essential.

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.