Senior Customer Collaboration Manager

Hello. We are Haleon. A new world-leading consumer healthcare company. Formed by everyone who joins us. Together, we are improving the everyday health of billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Eno, Corega, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human insight and trusted science. Furthermore, we are achieving this in a company we control. In an environment we are co-creating. And a culture that is uniquely ours. Would you like to join us?

We are looking for a Senior Customer Collaboration Manager, who will act strategically in the supply chain, promoting collaboration with clients, excellence in execution (S&OE), and value co-creation. They will be responsible for anticipating risks, proposing integrated solutions, leading indicators such as OTIF, OSA, cost-to-serve, customer inventories, and logistics contracts, among others, in addition to developing and leading high-performance teams.

Main responsibilities:

• Define the customer service strategy aligned with Haleon's strategic structure. Operate nationally, focusing on providing the best service to all company clients. Lead customer collaboration initiatives, promoting synergies and joint performance improvement plans;
• Conduct the S&OE process, ensuring alignment between demand, planning, and operational execution. Develop and implement joint Value Creation projects focused on efficiency, sales increase, sustainable inventory, cost optimization, and sustainability;
• Monitor and optimize KPIs such as OTIF, fill rate, lead time, cost of service, among others. Actively participate in the Integrated Business Plan (IBP), contributing strategic and operational insights;
• Promote the digitalization of customer collaboration information through tools such as control towers and 360° visibility dashboards that not only provide visibility but also generate improvement actions and facilitate agile decision-making;
• Act as a focal point between internal areas (planning, logistics, sales) and external stakeholders (clients, logistics operators). Maintain a collaborative work agenda with clients and commercial teams, developing relevant business projects, monitoring JBPs, and making the Customer Collaboration team a reference in collaboration and service.
• Perform root cause analyses and action plans to reduce interruptions, obsolete inventory, and operational losses. Develop and train the team, promoting regular training, mentoring, and performance evaluations to ensure professional growth and operational excellence.

Why YOU?

Your qualifications:

• Higher education with specialization in related areas;
• Solid experience in Supply Chain and customer relationship;
• Knowledge in S&OP/S&OE, demand management, customer segmentation, and cost-to-serve solutions;
• Experience and knowledge with service KPIs such as: OTIF, Fill Rate, Lead Time, OSA, and service level per channel and client.
• Analytical skills and strategic vision;
• Leadership of multifunctional and regional teams;
• Fluent English / advanced Spanish is a plus.

If you feel this is your next career step, apply by July 28, 2024

Diversity, Equity and Inclusion

At Haleon, we embrace our diverse workforce, creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create an unparalleled understanding of each other, and promotes fair and equitable outcomes for all.

We are striving to create a climate where we celebrate our diversity in all forms, treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore the opportunities with our hiring team.

Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.

Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Accommodation Requests

If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific accommodations you are requesting. We’ll provide all reasonable accommodations to support you throughout the recruitment process and treat all information you provide us in confidence.