Senior E-Commerce Manager

About The Role & Team

This is an exciting opportunity for the prospective Senior E-commerce Manager, working across Disney EMEA, to develop joint business plans with priority licensees and product partners, cross-category, driving long term growth, in addition to identifying new whitespace product opportunities and direct product opportunities.

The Senior E-commerce Manager will be developing strategic retail account framework for the third party e-commerce businesses, identifying opportunities with third party platforms/retailers and key accounts pan - EMEA.

This role a Fixed-Term Contract for 12 months, covering Parental Leave, based in our London office in Hammersmith, 4 days a week

What You Will You Do

• Responsible for developing the DCP third party e-commerce retail account strategy in line with the overall DCP retail strategy. Engage relevant teams in this strategy and translate it into measurable objectives 
• Present the third party e-commerce retail account strategy to key stakeholders, external and internal, and gain their support and buy-in, aligning on agreed objectives and targets 
• Responsible for driving strategy development and long-term growth of an identified priority pan EMEA third party e-commerce retailer, working closely with licensees, category, franchise, marketing, and local retail teams 
• Support key retail accounts in delivering rapid growth plans with priority licensees, creating joint plans which encompass retail and marketing strategies, in conjunction with overall category teams objectives 
• Responsible for improving licensed product listings on retail platforms, driving widest selection opportunity and explore unique selling point (USP) and exclusive opportunities 
• As part of strategy formulation, ensure anticipated priority retail account opportunities are fully scoped and reviewed with long-term commerciality in mind, adopting an initiate/grow approach 
• Review and seek to improve current key retail account ways of working, inclusive of expected minimum e-commerce standards, tools, communication methods, data capture, and partnership approaches, seeking scalable efficiencies  
• Responsible for leading the innovation and improvement of licensee and product digital shelf standards across key third party e-commerce retail accounts, with set KPIs established, effective measurement and communication methods, enhancing brand output
• Work closely with EMEA e-commerce marketing team to improve performance marketing deliverables, including feeding into performance marketing strategy development, licensee marketing and third-party support requirements, as needed 
• Build and maintain strong relationships with global teams, ensuring that EMEA represents global best practice in e-commerce, facilitated through developing new joint processes and commercial thinking, new category and product opportunities, and new marketing innovations 
• Align closely with category and franchise teams to implement compelling third party e-commerce retail programs, adopting a 365 approach where viable, aiming to constantly boost always on presence and performance output 
• Commitment to focus on consistently improving e-commerce skillset and understanding of macro-e-commerce environment trends

Required Qualifications & Skills

• Proven experience of delivering results with key e-commerce retail accounts at senior manager level 
• Expert level of understanding of the digital ecosystem, web analytics and usability at a regional/local level, as appropriate 
• Proven experience of managing stakeholders within an omni-channel, matrix organisation, with an understanding of current third party e-commerce operations, commercialisation and process delivery 
• Proven experience of working in branded consumer environments (retail/supplier) with an understanding of digital performance marketing and brand management  
• Significant experience working with global key retailer accounts  
• Strong background of developing the performance of a team 
• Proven experience of building effective senior level relationships, leading and managing change and collaboration across departments to achieve financial targets and joint goals 

The Perks

• 25 days annual leave
• Private medical insurance & dental care
• Free Park Entry: the opportunity to enter any of our parks with your family and friends for free
• Disney Discounts: entitled to discounts on designated Disney products, resort F&B and ticketing
• Excellent parental and guardian leave
• Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.