Senior HR Operations

Fund services | Corporate | Capital markets | Private client | Regulatory & Compliance

We help clients succeed by unlocking new value through expertise, trust and scale. We deliver solutions that solve complex challenges faced by asset managers, financial institutions, corporates, high net-worth individuals and family offices.

We’re a trusted partner to over 8,000 clients globally. We are proud to have long-lasting partnerships with our clients. With more than 1,500 colleagues, we operate across 20+ countries, our scale enables us to support our clients globally and locally, providing a seamless client experience across borders and service lines.

What’s In It For You

• Competitive salary
• We are hybrid working
• Flexible working hours
• Pension 
• Private medical insurance
• Dental plan
• Life assurance
• Income protection & Critical illness

Purpose of the Job

Support HR related activities across the global jurisdictions where Ocorian operates in a Shared Services environment. 

Main Responsibilities 

• Be the first point of contact for employee and manager support on company policies, procedures, processes and HR systems/ data. Take the lead on handling and guiding the team on complex requests and escalations. Communicate solutions to complex requests to clients, responding professionally to their challenges.

• Maintain the relevant HR systems, to reflect accurate information for new joiners, current and former employees. Conduct internal audits and controls. 

• Administer, monitor and/ or support human resources processes such as probation reviews, employee referrals and benefits administration.  

• Support the onboarding process, deliver new joiner inductions and prepare HR documentation throughout the employee life cycle (e.g. offers of employment and promotions). Coordinate any updates to templates and presentations and take the lead preparing non standard documents. 

• Support the integration and training of new joiners into the HR Operations team. 

• Develop and continuously update human resources processes, controls and documentation to drive efficiency, reflect current practice and updated regulations. 

• Prepare metrics and perform data analysis as required. 

• Perform quality assurance reviews to ensure enhanced service and continuous improvement. 

• Support definition of requirements, testing and deployment of new and/ or enhanced HR systems and functionalities. 

• Research, source and use relevant legal framework/knowledge within relevant jurisdictions for service delivery. 

#LI-SM1

#LI-Hybrid

Knowledge, Skills & Experience

• Minimum of 5 years’ experience in a HR role, with exposure to HR Operations/ Shared Services. 

• Exposure to multiple jurisdictions. 

• Experience handling complex requests, escalations and documenting processes. 

• Experience of working with HR Systems. 

• Experience defining HR Systems requirements and testing is preferred. 

• Advanced Excel proficiency (e.g. PivotTables) is preferred. 

• Strong attention to detail and organisational skills. 

• Customer focus and the ability to communicate at all levels, with internal and external parties. 

• Solution focused, responsive problem solver. 

• Approachable, proactive, flexible and pragmatic with balanced and sound judgement. 

• Analytical and with strong research skills. 

• HR qualification is desirable. 

Our Values

All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful.  These are:

• We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
• We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
• We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective.
• We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
• We are ETHICAL – We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships.