Senior/Lead Java Support Engineer

N-iX is looking for a Lead Support Engineer to join our team. Our customer is the leading school transportation provider in North America, being the owner of more than a half of all yellow school buses in the United States. Every day, the company completes 5 million student journeys, moving more passengers than all U.S. airlines combined and delivers reliable, quality services for 1,100 school districts. 

N-iX has built a successful cooperation with the client delivering a range of complex initiatives. As a result, N-iX has been selected as a strategic long-term partner to drive the digital transformation on an enterprise level, fully remodeling the technology landscape for 55,000 employees and millions of people across North America. 

Requirements:

• 4+ years of Java development experience (JAVA 8)
• Strong knowledge of AWS services (Lambda, Redshift, SNS, SSN, SQS, ECS, RDS, CloudWatch, Kinesis, CodeCommit, ECR, S3)
• Experience with non-relational databases (DynamoDB)
• Experience in technical support (issues troubleshooting)
• Leadership background
• Upper intermediate English level
• Excellent communication skills
• Strong analytical skills
• Readiness to have business trips abroad

Would be a plus:

• Experience with Angular 10+ for UI development
• Knowledge of RDBMS (MySQL or PostgreSQL)
• Experience with OpenSearch (or alternatives like Elasticsearch, etc)
• NodeJS development experience

Responsibilities:

• Lead the team of support engineers
• Own support tickets and conduct troubleshooting within the existing tools and services
• Investigate Technical Issues: report problems and bugs, identify the issue’s root cause, and describe the issue’s symptoms
• Assess an issue’s scope and propose a solution
• Work with internal cross-functional teams to figure out technical problems
• While solving technical issues, demonstrate a deep understanding of the product value and communicate it clearly to technical and non-technical audiences
• Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
• Document support ticket resolution and apply these fixes for customers