Senior Manager
Job Summary
Job Description
Lead a team, including Managers, to foster learning, growth, and performance. Assist with recruiting, training, developing, and retaining a diverse, high-performing team. Actively participate in Floor Leadership, interact with team members and customers, and ensure business priorities are met with exceptional customer service. Address concerns and escalations, partnering with leadership when necessary. Drive business priorities and achieve store performance goals by executing operational strategies. Uphold company policies, protect assets, and maintain confidentiality. Contribute to an inclusive environment by respecting differences and demonstrating Apple's values of inclusion and diversity. Be a role model for inclusive leadership and create a safe, respectful environment.
Must have:
- Lead a team including Managers
- Assist with recruiting and training
- Participate in Floor Leadership
- Address customer and team member concerns
- Drive business priorities
- Uphold company policies
- Protect company assets
- Contribute to an inclusive environment
- Demonstrate inclusive leadership behaviors
Job Details
Lead a team (including Managers), empowering each team member to learn, grow, and achieve performance and developmental goals. Assist with recruiting, training, developing, and retaining a diverse, high-performing team. Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered. Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate. Drive business priorities and achieve store performance goals by establishing, planning, and executing the operational strategy of assigned functional areas and the entire store. Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information. Perform other tasks as needed. Contribute to an inclusive environment by respecting each others’ differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities. Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams. Take action to create a safe, respectful, and inclusive environment for all team members.
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