Senior Officer - Corporate HR

Role : Senior Officer- HR Operations

Type - Full time

Location: Bengaluru

JOB DECRIPTION

Key Responsibilities:

1.    Employee Query Management:

o    Serve as the primary point of contact for employee queries, managing the ticketing system to log, track, and resolve inquiries efficiently.
o    Ensure timely responses to all employee queries, adhering to established SLAs and maintaining a high level of customer service.
o    Collaborate with cross-functional teams to address complex queries and provide comprehensive solutions.

2.    Exit Formalities Management:
o    Oversee the end-to-end exit process for departing employees.
o    Issue exit letters and ensure all necessary documentation is completed in collaboration with relevant stakeholders, including line managers and payroll.
o    Manage the clearance process on SuccessFactors, ensuring all exit formalities are completed accurately and on time.

3.    Process Improvement:
o    Continuously evaluate the existing processes within the scope of work and recommend enhancements to improve efficiency and effectiveness.
o    Contribute to the development and implementation of SOP’s related to employee inquiries and exits.

4.    Reporting and Analytics:
o    Maintain accurate records of employee queries and exit processes, generating reports to analyze trends and identify areas for improvement.
o    Provide insights and recommendations based on data analysis to enhance HR operations and employee satisfaction.

5.    Stakeholder Collaboration:
o    Work closely with HR Business Partners, Finance, IT and other departments to ensure a seamless experience for employees during their transition out of the organization.