Senior Customer Implementation Manager (m/f/d) - Freelance
Job Summary
Job Description
- B2B Project Implementation
- Consulting Experience
- Life Sciences Expertise
- Pharmaceuticals & OEMs
- Project Management Tools
- German Fluency
- On-site Training
- Customer Interaction
2 skills required
Job Details
Your responsibilities:
- Act as the implementation specialist to onboard customers and successfully roll out our virtual reality solutions
- Be the primary driver of the implementation and onboarding project with the customer
- Work with the customer’s stakeholders to assess and prepare facilities, network infrastructure, and hardware for using virtual reality technology
- Train the customer's key staff on how to use virtual reality technology effectively remotely or onsite
- Ensure that implemented projects meet or exceed customer expectations and monitor customer feedback for continuous improvement
- Monitor and report on the performance of the implemented solutions, including usage rates and customer satisfaction
- Once solutions are implemented and optimized, complete the hand-over process to our customer success and support teams to continue the customer life cycle
- Support in designing, creating, maintaining, and continually improving the implementation process and its documents, and templates
Your profile:
- Proven track record of professional achievement and impact in B2B project implementation / B2B project delivery
- Experience at the Consultant level in the consulting industry, preferably at a tier-one or tier-two consulting firm
- Extensive expertise in the Life Sciences sector, with a strong emphasis on Pharmaceuticals and Original Equipment Manufacturers (OEMs)
- Excellent communication and customer interaction skills
- Familiarity with project management tools and methodologies
- Highly reliable and detail-oriented
- Ability to adapt to different work environments and manage relationships in diverse settings
- Full fluency in English is required, fluency in German is a big bonus
- Willingness to travel for on-site customer visits, trainings, and implementations, as required by project needs
Similar Jobs
The Walt Disney Company
Samsung Semiconductor
Scopely
Ubisoft
Moon Active
Get notifed when new similar jobs are uploaded
Similar Skill Jobs
PwC
Scopely
Postman
Moonbug Entertainment
Get notifed when new similar jobs are uploaded
Jobs in Germany
![Actian - Senior Principal Software Engineer [gn] GERMANY](/_next/image?url=https%3A%2F%2Foutscal-lms-data.s3.ap-south-1.amazonaws.com%2Fcompany-image%2Fproduction%2Factian%2Factian_logo_10_16_2024__09_38_39.jpg&w=256&q=50){kind=logo}
Actian
PlayStation Global
WongDoody
Crytek
Knuddels
Get notifed when new similar jobs are uploaded
Operations Jobs
ByteDance
CAE
HP
Meta
ByteDance
PwC
Zoox
Get notifed when new similar jobs are uploaded
About The Company
realworld one is the global leader in enterprise virtual (VR) and augmented reality (AR) software solutions, focusing on the life sciences, analytical, diagnostics and medical, pharmaceutical, chemical and processing industries.
realworld one’s customers include several major, well-known companies such as Lonza, Illumina, ZEISS, Bio-Rad, Agilent Technologies, Beckman Coulter Life Sciences, Becton Dickinson, QIAGEN, Hologic, GEA Group, Leica Microsystems, and Tecan among many others.
With its comprehensive scientific and industry expertise, realworld one has developed a systematic approach to implementing VR and AR within the areas of sales and marketing, service and support, research and development, as well as manufacturing and production.
At present, the company employs more than 300 people at its headquarters in Freiburg im Breisgau (Germany) and at other locations in Berlin (Germany), San Diego (USA), Austin (USA), Bangalore (India), and Guangzhou (China).
Get notified when new jobs are added by realworld one
