What will I be doing?

• Work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue.
• Drive demos, walk-throughs and solution reviews with customers.
• Solution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations.
• Configure Zenoti to meet customer business scenarios
• Identify risks based on current product capabilities; define and implement mitigation plans
• Address customer issues and concerns in a timely fashion to ensure customer satisfaction
• In this customer-facing role, you will need to align working hours to overlap customer timezone to build customer relationships and satisfaction by providing exceptional and timely service.
• Stay up-to-date with product knowledge, business flow, sales process, and market dynamics.
• To be successful in this role, you must be able to demonstrate that you have deep subject matter expertise in the product and a keen technical understanding of the product, all the integration points, and enterprise scenarios.
• Maintain complete documentation and follow organizational processes to ensure successful implementation of Zenoti products.
• Ensure the adherence to SLAs, and key metrics according to the organization’s goals and objectives
• Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.

What skills do I need?

• 4-8 years of experience in Implementation and support of Enterprise products
• Strong software background and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions.
• Proven fast learner of enterprise applications, experience in implementing cloud solutions.
• Proven successful track record in large scale enterprise implementations involving integrations using APIs and web services, data analysis/ data migrations,
• Experience driving technical discussions, discovery workshops with customers, mapping business requirements to product functionality, for maximum customer impact and understanding.
• Strong verbal and written communication skills, especially in the areas of requirements and solution documentation.
• Ability to manage and work across multiple projects. Experience working with remote teams across different timezones
• Strong ability to demo/train and deliver excellent customer presentations.
• Strong logical, analytical and problem-solving skills
• Open to travel on short notice to customer locations when required
• Good to have knowledge of Web Design using HTML, JavaScript
• Good understanding of MS Office, JIRA, Basecamp applications
• Ability to learn new skills and operate in a fast-paced and changing environment.
• Experience in the wellness/spa industry is a plus.
• Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry.

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.