Inbound Sales Development Representative

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com

As an Inbound SDR, you will primarily handle incoming sales inquiries via phone calls and chat, and assist in qualifying prospects for our software solutions. This role will also involve occasional coverage for other inbound SDRs who are out of office. The ideal candidate will be organized, detail-oriented, and adept at multitasking in a fast-paced environment. Prior customer service experience is essential for success in this role.

What will I be doing?

• Respond promptly and professionally to inbound sales inquiries via phone calls and chat.
• Engage with prospects to understand their needs and qualify them as potential customers.
• Schedule product demonstrations and meetings with Account Executives (AEs) and Solution Engineers (SEs) based on prospect interest and qualification.
• Maintain accurate records of interactions and sales activities using our CRM system (e.g., Salesforce).
• Collaborate effectively with the sales team to ensure smooth handoffs and transitions for qualified leads.
• Occasionally cover for other inbound SDRs during absences or peak times.
• Meet quarterly quota targets for qualified demos completed.

Skills & Qualifications

• Previous experience in a customer service or sales support role is required.
• Strong communication skills, both verbal and written.
• Excellent organizational and time management skills; ability to prioritize tasks effectively.
• Tech-savvy with a good understanding of software applications and the ability to learn new technologies quickly.
• Ability to work independently and as part of a team in a fast-paced, collaborative environment.
• Attention to detail and a commitment to accuracy in maintaining records and managing customer interactions.
• Flexibility to adapt to changing priorities and business needs.

Education and Experience:

• Bachelor’s degree preferred or equivalent practical experience.
• Proven track record in customer service, sales support, or a related field.

• Medical, dental, and vision coverage
• Participation in the company 401k plan
• Paid parental leave
• Unlimited paid time off
• Flexible work hours