Senior Specialist Cloud Network Operations Engineer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about?

As a CX-One NetOps Engineer, you will ensure the availability, performance, and security of our AWS-based cloud platform while managing key elements of our Cisco network infrastructure. Your expertise will be essential in maintaining and enhancing critical components that support our private customer connectivity. You'll primarily focus on designing and optimizing cloud network infrastructures, leveraging Infrastructure as Code (IaC) to automate deployments and configurations. Additionally, you'll apply your Cisco networking skills to support and improve our network connectivity solutions. This role will challenge you to drive improvements in both performance and cost efficiency while pushing the boundaries of what's possible in AWS networking.

How will you make an impact?

• Design and deploy highly scalable network infrastructures across AWS, working with services such as VPCs, ALBs/NLBs, Security Groups, Transit Gateways, NAT Gateways, and Direct Connect.
• Manage and optimize AWS resources to enhance efficiency, availability, and cost-effectiveness.
• Implement advanced security and monitoring solutions using AWS services like WAF, Shield, CloudWatch, and Athena to maintain infrastructure health.
• Troubleshoot and resolve complex production incidents, collaborating with cross-functional teams to minimize downtime and ensure peak platform performance.
• Automate infrastructure management using scripting languages like Python, Bash, YAML, and Infrastructure as Code (IaC) tools such as Terraform and AWS CloudFormation. Leverage AWS Lambda for event-driven automation.
• Collaborate on the design and security of hybrid networks, integrating AWS cloud networks with our Cisco infrastructure.
• Configure and maintain advanced networking technologies, including MPLS networks, BGP, OSPF, IPSEC VPNs, VRF, Spanning Tree, and Cisco VPC.
• Design and implement network security solutions, including firewalls (Cisco, Palo Alto), WAF, and Anti-DDoS measures, to protect network infrastructures.
• Manage DNS and traffic routing using AWS Route 53 to ensure efficient and reliable network performance.
• Drive disaster recovery and resiliency strategies to ensure high availability and fault tolerance across all network infrastructures.
• Stay ahead of technology trends and continuously improve network performance and security across all environments.

Have you got what it takes?

• Expert knowledge of AWS networking, including VPCs, Security Groups, and Load Balancers.
• Deep understanding of security best practices in AWS, including WAF, Shield, IAM roles, and monitoring tools like CloudWatch and Athena.
• 10+ years’ CCNP-level knowledge or certification with highly strong proficiency in Routing/Switching and technologies such as MPLS, BGP, OSPF, IPSEC VPNs, VRF, Spanning tree and VPC.
• Proven experience designing and implementing on-prem and cloud network security firewalls (Cisco, PaloAlto), WAF and Anti-DDoS.
• Proven experience optimizing AWS environments for cost-efficiency and availability.
• Scripting experience with Python, Bash, YAML.
• Strong problem-solving skills with experience in production troubleshooting and incident management.
• Proficiency in DNS management and traffic routing, particularly with AWS Route 53.
• Experience with hybrid networks, integrating AWS cloud networks with on-premises infrastructure.
• A proactive approach to staying up to date with cloud and networking technologies and best practices.
• Ability to work under pressure and respond effectively to production challenges while collaborating with multiple teams to find efficient solutions.
• Eagerness to innovate and continuously improve both your technical expertise and operational processes.
• Excellent communication skills, with the ability to clearly articulate ideas and solutions to both technical and non-technical stakeholders, fostering cross-team collaboration.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Reporting into: Manager, Cloud Operations
Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.