Senior Technology Solutions Specialist

Who We Are

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritizes wellbeing and choice.

What We Offer

• Performance-related pay
• Access to thousands of learning programs so you can level-up
• Global presence across 22 countries; opportunities to work where we do business.
• Purchased annual leave scheme
• Additional Telstra day off
• Additional 30% off Telstra products and services
• Toolkit provided (laptop + mobile phone + plan paid for)

What You’ll Do

Product & Technology - Software Engineering & IT develops and maintains Telstra's software and IT systems, working on some really cutting-edge technologies.

As a Senior Technology Solutions Specialist, you apply broad experience and technical know-how across multiple technologies and diverse solution portfolios to deliver against the following responsibilities:

• Deliver complex, cross functional solution development and lifecycle tasks with speed, working with cross-functional stakeholders to quickly and efficiently translate business (internal, external or regulatory) needs into architectural solutions that are fit-for purpose, re-usable, scalable, manageable, and align Telstra’s architectural standards.
• Significantly contribute to the resolution of solution design and maintenance objectives and provide the solution direction in relation to your area of expertise.
• Collaborate and co-create with a network of technology partners by building enduring relationships based on mutual benefit that enable the rapid delivery of minimum viable products that are aligned to our needs and strengthen their Intellectual Property.
• Significantly contribute to continuous improvement initiatives across solutions by implementing best practices and policies to support environment stability and enhance the capability of technology, system, and process building blocks.
• Authentically engage with and effectively influence internal and external stakeholders to collaboratively identify requirements and build an understanding of business priorities.
• Contribute to curating commercially viable product and solution technologies by staying current with technology trends and competitor use of technology.
• Maintain oversite of the implementation of the design, ensuring any workarounds do not negatively impact the customer experience and tracking CX and advocacy benchmarks to identify and resolve any experience issues.
• Contribute to outcomes within the Solution Architecture domain, by consciously sharing knowledge and promoting best practice to achieve enhanced outcomes.
• Model continuous learning by developing and maintaining your own expertise and knowledge (including new and emerging technologies, tools, systems and processes) to ensure you bring the latest thinking to your role and can coach and mentor less experienced team members.
• Evaluate third-party vendors and technologies to determine if they align with the organization's IT strategy. Make recommendations for technology adoption or partnerships
• Monitor the performance of IT systems and architectures to identify bottlenecks and areas for improvement. Implement optimizations as needed.
• Stay updated on emerging technologies and industry trends. Identify opportunities to enhance IT capabilities and drive innovation within the organization.

About You

Essential Skills

• 8+ years’ experience in software development
• 3 + years in Analyzing, specifying and documenting architectural solutions to satisfy complex business requirements involving large numbers of systems.
• Negotiating solutions with disparate stakeholders often with conflicting goals or agendas.
• Debating solution options within a wider architectural community to achieve consensus on key architectural decisions.
• Collaborating with project teams consisting of Scrum Masters, business analysts, developers and testers to ensure that specified solutions are understood and to facilitate delivery.
• Contributing to architectural and IT roadmaps.
• Architecting solutions for cloud platforms – particularly AWS.
• Experience in Integration principles and patterns
• Experience in Data modelling and relational and NoSQL database design
• Microservices architectures
• Continuous integration and delivery processes and tooling.
• Working experience as a Solutions Architect
• Engineering & software architecture design
• Experience in online technologies and framework
• Experience in integration technologies
• Experience in Rest API design, API gateway
• Experience working in Agile
• Use of cloud and XaaS based products and capabilities

Desirable

• Telecom – OSS /BSS
• CRM – Salesforce
• ERP
• Digital
• Orchestration
• AWS
• TOGAF
• Telstra Reference Architecture Model (TRAM)
• An excellent understanding of Billing concepts and Customer Bill Invoice / Receivables management business processes

Soft Skills

• Excellent communication skills
• Analytical mindset
• Strategic Thinking
• Persuasion & negotiation skills
• Conflict resolution

We're amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you.

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on DisabilityandAccessibility@team.telstra.com or via the additional contact options found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment