Service Account Assistant
Job Description
- Experience in customer service
- Experience in account coordination
- Experience in administrative support
- Time management skills
- Problem-solving mindset
- Keen attention to detail
- Associate's or Bachelor's degree
- 1+ year of experience
- Strong organizational skills
- Excellent communication skills
- Proficient in Microsoft Office Suite
- Ability to work independently and in a team
- Competitive salary
- Professional growth opportunities
- Ongoing training
- Comprehensive health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Company holidays
- Supportive work environment
Company Description
About Us
At Hype Tier, we elevate brands through bold strategies and high-impact execution. As a dynamic agency based in Boston, we specialize in empowering businesses with innovative solutions that drive visibility and results. Our team is passionate, driven, and always looking ahead—committed to excellence in everything we do.
Job Description
Job Description
We are currently seeking a detail-oriented and proactive Service Account Assistant to join our team. This position supports account management operations, ensuring high service standards and maintaining strong client relationships. The ideal candidate is organized, professional, and capable of juggling multiple responsibilities in a fast-paced environment.
Responsibilities
Assist account managers with day-to-day client service needs
Prepare and process service documentation and client records
Monitor and update account information with accuracy and timeliness
Respond to internal and external inquiries with professionalism
Coordinate meetings, schedules, and service updates
Maintain detailed logs of client interactions and service reports
Support the resolution of service issues in collaboration with relevant departments
Qualifications
Qualifications
Associate’s or Bachelor’s degree in Business, Communications, or a related field
1+ year of experience in customer service, account coordination, or administrative support
Strong organizational and time management skills
Excellent verbal and written communication
High proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Ability to work both independently and as part of a team
Problem-solving mindset with keen attention to detail
Additional Information
Benefits
Competitive salary ($53,000 – $63,000 annually)
Professional growth opportunities and ongoing training
Comprehensive health, dental, and vision insurance
Paid time off and company holidays
Supportive and collaborative work environment
Convenient office location in the heart of Boston
