Service Delivery Manager

1 Month ago • All levels

Job Summary

Job Description

The Service Delivery Manager is responsible for overseeing the management of ongoing services to clients, ensuring that service delivery meets contractual requirements and service level agreements. They agree on service improvements with the client, based on service delivery realization and deviations. Senior Service Delivery Managers ensure the quality of service provision and manage/report on it. They oversee day-to-day operations to meet contractual commitments, manage client relationships for high satisfaction, and implement continuous improvements. They also collaborate on client relationship strategy, focusing on cost reduction, service improvement, and new business.
Must have:
  • Accountability
  • Active Listening
  • Adaptability
  • Analytical Thinking
  • Business Acumen
  • Collaboration
  • Contract Management
  • Customer Centricity
  • Problem Solving
  • Project Management
Good to have:
  • Business Partnering
  • Change Management
  • Coaching
  • Crisis Management
  • Data-Driven Decision-Making
  • Financial Analysis
  • Influencing
  • Negotiation
  • Risk Management
  • Stakeholder Management

Job Details

Job Description

Service Managers covers the management of ongoing services to clients, ensuring that the service to the clients meets contractual requirements and service level agreements. Service Managers are also responsible for agreeing on service improvements together with the client, based on service delivery realization and deviation.

Job Description - Grade Specific

Senior Service Delivery Manager - Responsible for the quality provision of service, as well as for managing and reporting on it. SDM oversee the execution of day-to-day operations to ensure contractual commitments are met. SDM proactively manage the day-to-day relationship with the client(s)/client representatives to ensure a high level of satisfaction, and ensure that continuous improvements are put in place to help ensure the continuity of our contracts. SDM work closely with others to plan the overall client relationship strategy, concentrating on cost reduction, service improvement and new business.

Skills (competencies)

Accountability
Active Listening
Adaptability
Analytical Thinking
Business Acumen
Business Partnering
Business Transformation
Change Management
Coaching Confidentiality
Collaboration
Commercial Management
Complex Engagement Management
Contract Management
Crisis Management
Critical Thinking
Cultural Awareness
Customer Centricity
Data-Driven Decision-Making
e-Great
e-KPI
e-MMX
e-Monitoring
Emotional Intelligence
e-skills
Estimating
Executive Presence
Financial Analysis
Financial Control
Financial Reporting
Influencing
Lean Portfolio Management
Managing Difficult Conversations
Microsoft Project
Negotiation
Problem Solving
Project Financial Planning
Project Governance
Project Management
Project Planning
Qwiz
Relationship-Building
Risk Assessment
Risk Management
Scope Management
Scrum
Stakeholder Management
STAR
Storytelling
Strategic Thinking
Teamwork
Time Management
Unified Project Management (UPM)
Unified Service Management (USM)
Verbal Communication
Written Communication
Agile (Software Development Framework)
Delegation
UPM (Methodology)
USM (Methodology)

Similar Jobs

Coupa - Lead AI Engineer

Coupa

Pune, Maharashtra, India (Hybrid)
5 Days ago
sony global (Games) - Autonomous driving researcher

sony global (Games)

Beijing, China (On-Site)
1 Month ago
Instawork - Enterprise Support Specialist

Instawork

Bengaluru, Karnataka, India (Hybrid)
1 Month ago
HYCU - Product Manager

HYCU

Bengaluru, Karnataka, India (Hybrid)
3 Weeks ago
Hawkeye Innovations - Match Operations Assistant - Molde

Hawkeye Innovations

Molde, Møre Og Romsdal, Norway (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Brainrider - Talent Bench

Brainrider

United States (Remote)
5 Days ago
Tesla - Sales Advisor

Tesla

Tyrol, Austria (On-Site)
4 Months ago
lifechruh - Producer

lifechruh

Edmond, Oklahoma, United States (On-Site)
3 Weeks ago
Canva - Senior Manager, Financial Reporting & Technical Accounting

Canva

Seattle, Washington, United States (Remote)
3 Months ago
Capgemini - Connectivity & Network Engineer

Capgemini

Hyderabad, Telangana, India (On-Site)
1 Week ago
Autodesk - Sr. Principal Construction Research Scientist

Autodesk

Toronto, Ontario, Canada (Hybrid)
1 Week ago
Oliver Plus - Senior Strategic Copywriter

Oliver Plus

South Africa (Remote)
3 Weeks ago
Survay Monkey - Lead Web Analyst

Survay Monkey

Ottawa, Ontario, Canada (Hybrid)
1 Week ago
Motorola solutions - Program Manager

Motorola solutions

Penang, Malaysia (On-Site)
1 Month ago
PwC - Associate – Contract lifecycle Management – Contract and compliance

PwC

Hyderabad, Telangana, India (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Bengaluru, Karnataka, India

Wind River - Director, Engineering

Wind River

Chennai, Tamil Nadu, India (On-Site)
2 Weeks ago
Accenture - Responsible AI Engineer

Accenture

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Qualcomm - Sr Engineer- Video Driver

Qualcomm

Hyderabad, Telangana, India (On-Site)
3 Weeks ago
Assystems - Team Leader (PDMC Tourism – Chandigarh, Punjab & Haryana)

Assystems

Chandigarh, Punjab, India (On-Site)
7 Months ago
Company3 Method Studios - Billing Associate

Company3 Method Studios

Pune, Maharashtra, India (Remote)
5 Months ago
Capgemini - Business Analyst (BFSI)

Capgemini

Bengaluru, Karnataka, India (On-Site)
1 Week ago
Zelis  - Software Engineering

Zelis

Hyderabad, Telangana, India (On-Site)
1 Week ago
Paytm - HR- COE/Program Management

Paytm

Noida, Uttar Pradesh, India (On-Site)
8 Months ago
SparkCognition - UI Designer

SparkCognition

Bengaluru, Karnataka, India (On-Site)
8 Months ago
Capgemini - Hardware Engineer

Capgemini

Pune, Maharashtra, India (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

We are a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. Capgemini is a global leader in partnering with companies to transform and manage their business. Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.

Bengaluru, Karnataka, India (On-Site)

Pune, Maharashtra, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Mumbai, Maharashtra, India (On-Site)

Pune, Maharashtra, India (On-Site)

Kolkata, West Bengal, India (On-Site)

Noida, Uttar Pradesh, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Noida, Uttar Pradesh, India (On-Site)

Mumbai, Maharashtra, India (On-Site)

View All Jobs

Get notified when new jobs are added by Capgemini

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug