The Service Delivery Manager is responsible for overseeing the management of ongoing services to clients, ensuring that service delivery meets contractual requirements and service level agreements. They agree on service improvements with the client, based on service delivery realization and deviations. Senior Service Delivery Managers ensure the quality of service provision and manage/report on it. They oversee day-to-day operations to meet contractual commitments, manage client relationships for high satisfaction, and implement continuous improvements. They also collaborate on client relationship strategy, focusing on cost reduction, service improvement, and new business.