Service Desk Manager

What success looks like in this role:

Unisys is seeking a dynamic and inspiring people leader for our Service Desk Manager role.

You are an experienced and empowering people leader who understands that exceptional people and teams lead to operational excellence, high engagement, and great customer satisfaction. Naturally, this position, day to day, ensures the delivery of services, meeting customer expectations, and upholding Service Levels and acts as the bridge between Unisys and your client. However, it is so much more than what is required to be successful in this role and at Unisys.

What sets you apart is your people leadership capabilities and relationship management skills. This is where you excel – getting the best from your people and driving business results through and because of them. Achieving high people engagement while meeting deadlines, SLA’s, and performance metrics is second nature to you. Seeing your team develop personally and professionally, while driving continuous improvement initiatives, is what gets you out of bed every morning.

It goes without saying that you are experienced in the BAU – end-to-end delivery of support and services, driving incident, problem, and change management processes, optimizing processes, automation, and best practices across service operations, and overseeing a ticketing system to ensure efficient prioritisation and resolution within SLAs.

However, this role can offer you the chance to flex your leadership capabilities and develop yourself as well.

Our work environment can be complex and ambiguous, but you know these environments are often the best places for developing your own skills and advancing your own career development. With a global competency framework and career ladders deployed internally, you can literally start in this role and go anywhere!

If you’re a super strong people focused Service Desk Team Leader looking for the next opportunity or current Service Desk Manager that has hit a brick wall envisioning all the great things you could do here with your new team, are an Australian Citizen with NV1 Security Clearance with the potential to maintain and hold an NV2, have a strong understanding of ITIL processes and Service Management best practices (ideally ITIL certification), and are familiar with tools like ServiceNow, Jira, or similar, then apply confidentially.

You will be successful in this role if you have:

BA/BS degree and 2-4 years’ relevant experience OR equivalent combination of education and relevant experience

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.