Service Desk System Administrator


Job Overview

This role has been set up to establish and manage a proper IT environment to ensure work efficiency of Wargaming employees in Singapore. The ability to detect, resolve IT issues and to implement new IT solutions aligning with global strategy is critical. This role is considered as a part of the Global IT team, and will report to the Regional IT Manager, APAC/Europe.

Reports to

Regional IT Manager, APAC/Europe

What will you do?

• Install and configure appropriate software and hardware according to specifications.
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Perform troubleshooting to diagnose and resolve problems.
• Analyze, resolve issues and implement new solutions to ensure end users' satisfaction.
• Collaborate with Global IT to deliver global projects in the region, and request new services and solutions as needed.
• Facilitate operations of the IT environment including problem management, incident management, configuration and change management.
• Contribute to global IT initiatives with professional knowledge and local insights.
• Ensure proper operation of IT systems of WG Warsaw, including servers and network hardware, user workstations and laptop computers, printers, scanners etc.
• Provide required user support both on-site and remotely as necessary, work as a team with other European offices when required.
• Participate in on-call activities, incident response and off-hours routine maintenance.
• Support the procurement process of IT hardware and software to have the best performance within the budget, aligning with relevant HQ and regional teams.
• Pro-actively monitor the status of IT infrastructure, determine any issues or potential problems and recommend solutions.
• Adhere to the Global IT Code of Conduct.

What are we looking for?

• Strong communication skills in both English and Polish (written and spoken)
• Minimum 3 years of relevant experience
• Autonomous, fast learner, team player

What additional skills will help you stand out?

• Certification as IT Engineer will be an advantage. (e.g. Microsoft Certified IT Professional)
• Experience in the gaming industry will be a good plus
• Jira
• Confluence
• CISCO products
• Video Conferencing
• Windows and Linux servers (basic knowledge)

Work mode

• Onsite
• This role isn't eligible for relocation & immigration support.

Type of Contract

• Employment Contract (umowa o prace)

Benefits

Benefits and perks are tailored to the local market and culture. Our benefits in Warsaw include:

• Additional paid time off (5 Personal Days, Birthday Leave) on top of the statutory minimum
• Sick Leave 100% Compensation (10 days per calendar year)
• Career development and education opportunities within the company
• Premium Private Health Care
• Mental well-being program (iFeel)
• Multisport card
• Personal Gaming Account
• Company events
• Seniority Awards
• Referral program - you can recommend the best talents to the Company and receive a reward

##### Please submit your CV in English to ensure smooth processing and review.