Software Design Consultant

At Relatient we’re on a mission to make access to healthcare simpler. 

We partner with leading health systems and medical practices - comprising more than 40,000 providers across the US - to optimize every step of a patient journey, from alerting patients to needed care, helping them find the right provider, scheduling appointments across multiple channels, and engaging with patients throughout their care journey via text, email, and chat. Our solutions reduce delays in care, improve communication, and enhance both the provider and consumer experience. We’ve been recognized as a Forbes Top Startup, Deloitte Fast 500, and Inc 5000, among other honors, for our rapid growth, innovative technology solutions, and energetic workplace culture.

We are currently looking for a Software Design Consultant to join our team. This position has a preference to be filled in the Atlanta area, but fully remote candidates who meet the qualifications may be considered.

Essential Functions:

• Work across internal teams and with clients to understand our implementation clients' existing patient access workflows.
• Work with other team members to design and configure workflows in Relatient's proprietary DASHsuite.
• Work in collaboration with the Client Operations Manager and development and integration teams to ensure that technical product design and development activities align with business priorities throughout the implementation process. 
• Design, configure, test, and implement software platforms, interfaces, reports, and controls in accordance with best practices and the implementation process.
• Stay current with product development across team to provide the most up to date product design for implementation clients.
• Identify client risks and escalate as appropriate.
• Ability to design and present clear and concise information to clients and peers. 
• Translate technical concepts into easy-to-understand terms for client facing communication
• Monitor, modify, and enhance existing applications in support of ongoing operational needs.
• Facilitate software testing to ensure our system is delivering the optimal results.
• Create knowledge documentation for internal team members continuing education.
• Use competency in PostgreSQL and the navigation of our database for design and reporting purposes.
• Generate product enhancement requirements and bug fix requirements.
• Serve as an advocate for client needs and a liaison for configuration needs in discussions with Engineering.
• Monitor individual cross-client bandwidth and communicate any conflicts in a timely manner. 

Education & Experience Requirements:

• Bachelor’s degree in engineering or business or equivalent work experience in lieu of degree is required. 
• 3+ years of experience in a similar role is preferred.
• Strong analytic skills and demonstrated ability to think critically; experience working with SQL.
• Excellent people skills and ability to engage a broad set of stakeholders.
• Emphasis on exceeding client expectations.
• Self-starter with ability to work in a fast-paced environment.
• Strong project management skills with the ability to multi-task and prioritize.
• Extraordinary attention to detail.
• Time management experience and experience working independently with minimal supervision.
• Strong written and verbal communication skills.
• Collaborative and able to create excellent working relationships. 

Travel:

• This role may be required to travel up to 20% of the time based on business needs.