Job Description
As a Solution Architect at FullContact, you will be part of a team working closely with prospects and customers to create solutions. You'll be responsible for pre and post-sale customer engagements, including testing, choosing solution mix, and deploying identity resolution products. You will collaborate with marketing, sales, product, and engineering teams, acting as a resident expert on product usage and ensuring best practices are followed. The role involves assessing customer objectives, leading discovery sessions, communicating solutions to executives, and providing customer feedback.
Must Have:
- 8+ years of MarTech or AdTech experience
- 4+ years architecting digital marketing solutions
- Demonstrated technical skillset
- Excellent written, oral, and interpersonal skills
- Ability to define and present solutions to complex problems
- Possess a consulting mindset
- Strong empathetic personality
- Superior problem-solving skills
- Strong time management and scoping skills
- Experience with CDP & DSPs
- Hands-on experience delivering customer-facing solutions
- Scripting experience including but not limited to JavaScript, Python, and SQL
Perks:
- Health
- Vision
- Parental Leave
- Maternity Leave
- Dental
- RRSP
- Employee Assistance Program
- Employee Stock Purchase Program
- Flexible Time Off
Description
The Company
FullContact is a leading SaaS company specializing in real-time, privacy-safe identity resolution, empowering brands to truly know and connect with their customers by unifying fragmented data into rich, actionable profiles. FullContact leverages cutting-edge technology and a consumer-first approach to build trust between people and brands, all while championing privacy and data security. Joining FullContact means being part of an innovative team that values authentic relationships and is dedicated to making both customer and employee experiences exceptional.
The Role
This is a very exciting time to join FullContact as we bring new product features and products that align well with the Enterprise to market.
As a Solution Architect you will be part of a team to work closely with our prospects and customers to craft solutions where identity resolution can enable better relationships between customers and brands, help brands grow the number of customers they have, help brands build loyalty with customers and ultimately measure success. You will be responsible for driving pre and post sale customer engagements including testing, choosing solution mix, and successful deployment of our identity resolution products. You will work closely with marketing, sales, product and engineering and will be considered a resident expert and go-to person related to the use of our products.
Responsibilities:
- Assess customer objectives and recommend the best approach to use our products to achieve the desired business outcomes
- Lead discovery sessions with prospects and customers
- Effectively & concisely communicate solutions with internal & external senior executives
- Act as the functional subject matter expert of FullContact products
- Act as a technical resource to support sales opportunities
- Mentor sales representatives and other team members on FullContact products
- Collaborate with our product & engineering team on new product releases and provide voice of the customer feedback to our Product team
- Ensure FullContact products are delivered using best practices while adhering to privacy norms
- Stay up to date on market trends in technology and current privacy policy
Requirements:
- 8+ years of overall MarTech or AdTech experience
- 4+ years’ architecting digital marketing solutions
- Demonstrated technical skillset
- Excellence in written, oral and interpersonal skills
- Demonstrated ability to define and present solutions to complex problems
- Possess a consulting mindset
- Strong empathetic personality
- Superior problem solving skills
- Strong time management and scoping skills
- Experience with CDP & DSPs
- Hands on experience delivering customer-facing solutions
- Scripting experience including but not limited to JavaScript, Python and SQL
About Ziff Davis
Ziff Davis (NASDAQ: ZD) is a vertically focused digital media and internet company whose portfolio includes leading brands in technology, shopping, gaming and entertainment, connectivity, health and wellness, cybersecurity, and Martech.
Ziff Davis believes that “Doing > Talking” and embraces the business and societal imperative to have a diverse and inclusive organization. We are taking actions today to build and sustain a global employee population that mirrors the diverse communities we serve around the world.
Ziff Davis is an equal opportunity employer that offers great employee benefits, including, but not limited to, Health, Vision, Parental Leave, Maternity Leave, Dental, RRSP, Employee Assistance Program, Employee Stock Purchase Program, and Flexible Time Off.
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