Specialist - Customer Support

Position Summary

As a Quant Feeds & Platform Specialist, you thoroughly understand our clients’ and prospective clients’ requirements from data to workflow needs and can articulate, construct, and demonstrate the desired product and content solution.

Combining technical capability with deep content knowledge and usage, we provide domain expertise and support of end-to-end customer life cycle, from pre-sales support through implementation and into post sales and customer retention activities.

The Specialist supplies consultative customer service to clients in understanding, extracting and accurately using LSEG and third-party data, including training, client meetings, documentation, sophisticated articulation of financial content and product capabilities, and coding assistance for the customer's workflow integration or financial research project.

Role Responsibilities

• Provides direct & 2nd Level specialized customer service support including solving, research, code scripts, and answering client inquiries on content, product, and delivery platform.
• Meets with Sales and prospective customers, collect content, product, technical and integration requirements.
• Demonstrate various aspects of the platform, and proactively carry out the content onboarding activities for new or expanded customers.
• Uses customer & personal feedback to improve products and services or processes.
• Active contributor to product release rollouts, migrations, testing and upgrade programs.
• Supplies to projects within a broader workstream and has accountability for ongoing activities/action items.
• Works independently to tackle client queries and resolve where precedent may not exist.
• Improves the end-to-end customer journey
• Continuous business process improvement through Lean Six Sigma encouraged project contributions
• Ability to lead a meeting with an agenda of your issues with clear accountable results.

Qualifications and Experience Required

• Knowledge of and experience with financial data sets, Investments or analytics.
• Ability to collaborate and connect with technical and non-technical personnel via phone, face-to-face, and in writing.
• Ability to give effective presentations and provide ad hoc answers.
• Certifiable training skills for beginner and advanced training on domain expertise
• Advantage: SQL skills

LSEG is committed to encouraging a diverse, equitable, an inclusive work environment, ensuring equal opportunities for all employees, regardless of their background. We offer great employee benefits to make sure everyone performs to the best of their abilities. We offer a hybrid working model.

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.