Specialized Support, Salesforce Innovation Center Japan (Hiring for people with disabilities)

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

*This position is for individuals with a disability certificate.*

Department Description

The Salesforce Innovation Center (SIC) serves as an Executive Briefing Center at Salesforce.

It is a program where we engage in small-group dialogues with customers' executive management and decision-makers to jointly envision their future and the role Salesforce plays. The SIC & Executive Engagement team operates this program. This program is actively utilized by sales teams with the aim of having customers recognize Salesforce as a trusted business partner and to create, expand, and accelerate business opportunities.

On the day of the meeting, customers are invited to the dedicated SIC program floor within our office, where they are provided with an extraordinary space and "omotenashi" (hospitality) that exceeds expectations.

SIC is a globally unified program, deployed in major cities such as San Francisco, New York, London, and Paris. This position is a recruitment for the Japan SIC team, based in Tokyo.

Role Description

This position supports the provision of a dialogue platform that meets the expectations of both customers and the sales team. Specifically, you will be responsible for tasks such as creating documents necessary for meeting preparation and execution, collecting and refining internal and external participant information, and inputting data on conducted meeting contents.

Main Job Responsibilities

• Support for SIC Meeting Related Document Creation
• Create a series of documents necessary for the meeting day and preparation leading up to it.

• Support for Customer Questionnaire Creation
• Create questionnaire forms to receive feedback from customers.
• Attach QR codes to meeting materials.

• Support for Nameplate Creation
• Collect, confirm, and correct participant information to accurately print participants' names, departments, and job titles on nameplates.

• Support for SIC Program Assetization
• Input information on sessions and speakers conducted in each meeting.

• Event Meeting Support
• Register and manage participant information.

Basic Requirement/Experience

• Basic operational skills in Excel/Google Spreadsheets necessary for data entry, editing, aggregation, and report creation.
• Work style: 3 days a week in the office.
• Japanese: Native.
• High hospitality mindset, enthusiasm and attentiveness to provide "omotenashi" (hospitality) to customers.

Preferred Requirement/Experience

• Experience in creating documents in English.

If you require reasonable accommodation during the selection process, please notify us at this email address: pwd@salesforce.com

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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