Sr Dir., Creative Lead (Consumer U.S. & Global)

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

We are seeking a visionary Senior Director of Creative—a strategic, creative, and operational leader with deep experience orchestrating campaigns across international markets. This role is critical in translating our global brand vision into impactful, localized, and insight-driven consumer experiences across all marketing touchpoints.

Job Description:

Essential Responsibilities:

• Develop and articulate a clear, compelling vision and strategy focused on enhancing PayPal's marketing strategy and brand identity that inspires others
• Oversee and direct the development of creative strategies, content programs and campaigns with direct impact on PayPal revenue, expense, budget, and growth
• Negotiate with and influence the decision-making of senior internal and external executives and decision-makers
• Create operational and strategic objectives and plans for fostering brand loyalty using domain knowledge and extensive expertise
• Provide guidance to critical cross-functional and cross-organizational teams focused on business transformation across PayPal
• Identify and resolve strategic problems or issues by developing new or innovative solutions

Minimum Qualifications:

• Minimum of 18 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

About the Role

We are seeking a visionary Senior Director of Creative—a strategic, creative, and operational leader with deep experience orchestrating campaigns across international markets. This role is critical in translating our global brand vision into impactful, localized, and insight-driven consumer experiences across all marketing touchpoints. You will be responsible for shaping and delivering integrated creative strategies that drive brand equity and business performance worldwide.

As a senior creative steward, you will inspire teams and agency partners to deliver best-in-class creative rooted in cultural relevance and strategic clarity. You’ll balance global consistency with local nuance, ensuring work resonates authentically across geographies while aligning with overall brand strategy. Your leadership will elevate our creative ambition, drive efficiency, and foster innovation—leveraging both human ingenuity and emerging technologies, including AI.

Key Responsibilities

• Creative Leadership & Stewardship
• Champion and uphold world-class creative standards across global markets, ensuring all work reflects our brand purpose and ambition.
• Evaluate and guide creative development across diverse media formats, markets, and cultures, with an emphasis on culturally intelligent, insight-led creative.
• Act as a key creative voice and gatekeeper—bringing thoughtfulness, inspiration, and high expectations to every touchpoint.
• Global Campaign Program Leadership
• Lead the development, execution, and delivery of globally integrated marketing programs—spanning North America, EMEA, APAC, and LATAM—from strategy to launch.
• Ensure all global programs are adapted with local relevance and meet market-specific business needs while maintaining creative integrity.
• Oversee timelines, resources, and budgets to ensure smooth and on-time delivery across markets and teams.
• Strategic Partnership & Influence
• Act as a strategic partner to senior stakeholders across brand, regional marketing, media, and product teams to align global and local priorities.
• Translate complex business and regional needs into clear creative briefs and integrated campaign strategies that drive measurable impact worldwide.
• Drive alignment and clarity across cross-functional partners, executive stakeholders,
• and agency collaborators.
• Team Leadership & Operational Excellence
• Lead and mentor a high-performing team of global program and project managers; foster collaboration across geographies to build scalable processes and global best practices.
• Oversee the implementation of streamlined workflows to support regional adaptation, transcreation, and localization at scale.
• Promote a culture of accountability, creative excellence, and continuous improvement within the team and across the organization.
• Agency & Partner Management
• Manage relationships with global creative agencies and production partners to ensure consistent delivery of high-quality creative in all regions.
• Stay attuned to international creative trends, market behaviors, and regional media landscapes to inform strategy and execution.
• Introduce innovative tools, including AI-powered solutions, to optimize creative production and maximize impact.

Qualifications

• 15+ years of experience in global creative program leadership, brand marketing, and integrated campaign delivery across diverse geographies.
• Proven success managing large-scale global campaigns and delivering creative that is both strategically aligned and culturally resonant.
• Strong global mindset with experience partnering with regional teams across North America, EMEA, APAC, and LATAM.
• Deep knowledge of creative workflows, localization/transcreation processes, and global campaign lifecycle management.
• Excellent creative judgment and the ability to evaluate and inspire exceptional work that meets both brand and market-specific needs.
• Demonstrated comfort and curiosity in leveraging AI tools and emerging technologies to enhance creative ideation, improve production efficiency, and drive performance outcomes.
• Exceptional communication, leadership, and stakeholder management skills; thrives in complex, matrixed global organizations.
• Background in consumer-facing industries such as technology, retail, CPG, or lifestyle with international presence strongly preferred.

Subsidiary:

PayPal

Travel Percent:

0

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com

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The US national annual pay range for this role is $188,000 to $323,950

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us

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For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

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Who We Are:

Click Here

to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com

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Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community

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We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

About Us

PayPal is on a mission to revolutionize commerce globally. We’re driving our company, industry, and society forward with vision and velocity. With our commitment to excellence, innovation, and talent, the possibilities are limitless.

Learn more at PayPal.com/Jobs

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