WHO WE ARE:

Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.

WHO YOU ARE:

The Sr Specialist is responsible for overseeing the development, documentation, implementation, and maintenance of internal controls across operational processes and cross-departmental functions. This role plays a key part in ensuring the organization meets its compliance, audit, and risk management obligations. The ideal candidate has strong project management skills, is highly detail-oriented, and can coordinate across diverse teams to drive accountability and transparency in control execution and reporting.

WHAT YOU’LL DO:

Direct Ownership – Operational Controls

• Design, document, and implement operational controls related to business processes, procedural guidelines, workflows, quality audits, and training requirements.
• Partner with the process re-engineering team to establish and continuously improve standard operating procedures (SOPs) and workflow documentation.
• Monitor control execution to ensure consistent adherence and identify areas for improvement or retraining.

Indirect Ownership – Cross-Departmental Controls

• Coordinate with stakeholders across Systems, Engineering, Product, IT, Security, Finance, Compliance, QAS, and Incident Management teams to document and track the status of cross-functional controls.
• Collaborate with the Risk team to maintain and update the enterprise risk register, incorporating the status of newly implemented and modified controls.
• Lead project management efforts related to new and pending controls, working directly with control owners to track progress, resolve blockers, and escalate issues as needed.
• Prepare client-facing reports and dashboards to provide transparency into control performance and project status.

Audit and Compliance Support

• Partner with the Internal Audit team to support walkthroughs and audits of internal controls.
• Coordinate the annual SOC (System and Organization Controls) reporting process by identifying relevant controls, gathering evidence, and working with EY (Ernst & Young) and compliance teams to meet testing requirements.
• Assist in remediation planning and implementation for any control deficiencies identified during internal audits or EY control testing.

WHAT’S IN IT FOR YOU?

We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability