Blue Yonder Title:
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Overview:
Scope:
Shared Services Lead role is key during a customer implementation lifecycle. Expectation from the role is to ensure all the Cloud related activities are completed by the respective Cross functional teams in the timely fashion to support the implementation teams. Proactively highlight risks and escalate to leadership to avoid delivery timeline delays.
What you’ll do:
1) Primary KPIs:
a) Project Coordinator:
a. Coordinate with Cross Functional teams for timely resolution/turnaround time.
b. Liaison between Project and support teams for the seamless transition of the projects to the Operations Operational efficiency improvement (incl. time to resolve account or CED escalations, backlog, etc.)
c. Efficient management of the Technical upgrade projects with the customers
d. Achieve NPS / CSAT scores of the Technical upgrades.
What we are looking for:
• Bachelor’s degree and minimum 5 - 8 years’ experience in Software development and support
• Candidate with customer facing skillset is preferred
• Strong communication skills and escalation management skills
· Knowledge of ITIL framework is preferable
· Supply chain knowledge is an added advantage
· Knowledge of SaaS and Cloud
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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