Sr Transcreation Manager

The role

We are seeking a Senior Transcreation Manager to join our team in London. In this role, you will play a pivotal role in ensuring the successful execution of international marketing campaigns by leading and overseeing the transcreation team whilst providing support to the Transcreation Director. You will be responsible for managing and building client relationships, line managing your team and delivering exceptional creative content that captures the essence of the brand message across languages and cultures.

Responsibilities

Project Management:

• Taking full responsibility of day-to-day management of projects and campaigns including: setting and managing project timelines, estimating/reconciling, project administration, project tracking and status reporting, handling client approvals
• Ensuring creative excellence in projects by following set creative procedures including interpretation and consolidation of client briefs, briefing copywriters, translators and proofreaders. Provide support to more junior team members on processes and other items
• Managing quality of projects by following set procedures and checklists, provide advice and support to more junior team members in the team
• Maintain strong relationships with suppliers and update team on feedback on suppliers, planned holiday or absence
• With the support of Transcreation Director/Transcreation Partner handle client/supplier escalation and resolution by following the set client complaints/escalation procedure

Client Relationship Management:

• Responsibility for day-to-day client relationship management
• Manage billings and provide information requested by Transcreation Director for monthly billings report
• As and when requested, conduct client presentations and attend client meetings with or without support of Transcreation Director
• Work together with Transcreation Director /Transcreation Partner to identify potential new business for existing clients and ways of ways of increasing profitability for those Transcreation projects
• Regularly conduct follow ups after delivery of projects to maintain quality and client relationship
• Work with Transcreation Director to ensure client satisfaction, conduct regular client satisfaction surveys

Line Management:

• Work closely with the team in ensuring they follow set processes
• Line management of direct reports, working together with the Transcreation Director regularly give feedback and conduct appraisals
• Identify training needs for the team and execute them accordingly
• Identify and execute recruitment based on requirements working with the Transcreation Director where necessary
• Arrange & oversee inductions for newcomers
• Absence management
• Always act as a role model, by following set procedures and understanding Tag language services/offering

Workload Management:

• Proactively supervise and manage the workload of Transcreation Managers and Transcreation Executives and lead recruitment of support roles as needed
• Liaise with other Senior Transcreation Managers and Transcreation Directors to solve resource issues whilst ensuring holidays, sick days etc. do not affect productivity
• Work closely with Transcreation Directors and other departments on understanding and planning ahead for priority projects
• Analyse project metrics and identify opportunities for process improvement
• Responsible for ensuring that your workload is managed and progressed if you are absent and that you have undertaken a thorough handover process with another Senior Transcreation Manager or Transcreation Director

Other:

• Assist Transcreation Directors by giving input on improvements, processes and workflows, standard timelines for types of service, communications between departments etc.
• If requested, take part in research and testing of technical development such as studio integration, new projects and workflow management tools etc.

Skills and Experience required

• Experience in a transcreation or translation project management role
• Proven track record of successfully managing and delivering high-quality transcreation projects on time and within budget
• Excellent communication, interpersonal, and negotiation skills
• Strong leadership qualities with the ability to motivate and mentor a team
• In-depth understanding of transcreation best practices and cultural adaptation principles
• Experience working with CAT tools (Computer-assisted Translation) a plus
• Fluency in English and at least one other language
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team in a fast-paced environment