Support Engineer

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General Summary:

As a Support Engineer at Qualcomm, you will significantly contribute to our product improvement and work with other Engineers to sustain aspects of our product development life cycle. Support Engineers will also play a critical role in resolving technical system issues that promote product reliability. You will have endless opportunities to learn and grow in the Engineering development space.

Minimum Qualifications:

You will be part of Qualcomm's Automotive Platform Systems Team in Bangalore, which is responsible for design, delivery and support of high-quality Chipset validation, integration and SW development platforms.

In this role, the primary responsibility of the individual will be to work closely with platform design engineers in testing, troubleshooting, deploying, maintaining and supporting Qualcomm’s Automotive platforms. Support tickets raised by users of these platforms will have to be resolved by the individual – either on their own or in collaboration with adjacent functions (HW Design/Manufacturing/Test/Prototype rework teams.) Individual may work on multiple tickets at any point of time, so, systematic tracking and updating of status is expected. The environment is fast-paced and requires cross-functional interaction daily. Good communication, planning and execution skills are a must.

Following are the required skills and experience:

- Ability to understand Schematics, component datasheets, BOM, Engineering Drawings
- Ability to debug electronic HW systems, write board-level rework instructions and guide technicians to implement and verify rework
- Ability to operate test equipment – power supplies, oscilloscopes and logic analyzers, protocol analyzers etc.

- Working knowledge in Windows required

- Knowledge of using JTAG debuggers preferred
- Working knowledge in Unix is desirable

- Experience in a support role and working with ticket tracking tools (like JIRA) desirable

- Experience in running automated tests and ability to perform first-level debug in test / test-environment related issues is a strong plus

- Strong individual contributor who will work well in a team environment

- Good communication skills

Qualifications:

Minimum: Diploma in Electrical/Electronics Engineering and 8+ years of experience in Electronic System Assembly, Test, Troubleshooting, lab support and system maintenance

Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

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If you would like more information about this role, please contact Qualcomm Careers.