Tech Lead

A Bachelor’s or Higher Degree is the minimum entry required for the position

Job Summary

ROLES AND RESPONSIBILITIES Technical skills Strong Knowledge in Dynatrace tool administration concepts. Experience on APM related areas on Java, .NET and PHP Ability to direct and guide team to resolve crisis situations within prescribed SLAs Ability to provide consultation for new projects, functionalities, migrations, upgrades. Ability to direct and guide team to resolve crisis situations within prescribed SLAs. Ability to plan, initiate and manage special tasks/projects. Customer interface experience (managing expectations; negotiating compromise solutions). Should have good communication and interpersonal skill. Should be willing to work in a 24*7 environment. Experience in team handling. Providing L1/L2/L3 support in Dynatrace all activities. End 2 End knowledge on dynatrace implementation. At least one PoC should have hands on experience. Should have strong in any one of the cloud implementations. Expertise in Configure the Process and Service detection rules. Easy to adapt new configurations based on the customer requirements. Ability to understand and map key problem areas basis the explanation given by the customer. Good to have dynatrace certification. Should have strong knowledge in all dynatrace services and functionalities. Expertise in problem solving within the deadlines without impact to the customer. Expertise in raising support tickets and follow-up's, and connecting with dynatrace supporting people. Always fulfill the customer requirements. Articulate how APM will help the customer transform his current approach of problem solving. Have excellent oral and written communication skills, be a team player. Application architecture and Business impact of downtime. Preparing the monthly shift roaster and manage the team members. Dynatrace integrations to any ITSM tool. Knowledge in Synthetic Monitoring Concept and implementation. Experience in performing application performance analysis. Strong knowledge on ITIL processes like Incident, Problem and Change Management. Strong knowledge on UNIX commands.