Technical Account Manager

Job Title

Job Description

As a Technical Account Manager, you will be the customer facing representative within Radiology Informatics (RI) Services & Solutions at Philips, ensuring customer satisfaction, experience, outcomes and success when using Philips products or services in compliance with the existing contracts and financial arrangements.

Your role: 

• You will be part of Radiology Informatics (RI) Services and Solutions
• You will work from home and will predominantly travel to customers in Midlands and East Anglia territory (60-70%).
• You will serve as the face of Philips, fostering customer relationships and managing stakeholder communication through regular and ad hoc engagements
• You will lead cross-functional teams to tackle complex customer needs, develops strategic plans aimed at fostering deeper customer relationships and drives sustained value over the long term
• You will offer advanced strategic guidance and practical technical assistance to facilitate the planning, maintenance, expansion, and enhancement of solutions using industry-standard practices, while actively ensuring the operational well-being of customers' company environments
• You will communicate customer improvements, priorities, and pain points within the company, taking ownership of solution delivery and escalating issues when necessary
• You will collaborate regularly with internal teams and various customer stakeholders to ensure service performance meets contractual deliverables, focusing on SLAs and root cause analysis
• You will prepare and discuss service reports, manage customer Net Promoter Score (NPS), and ensure timely escalation of customer requirements
• You will oversee contract obligations, financials, P&L management, and invoicing processes, supporting transitions from implementation to business as usual and facilitating contract renewals
• You will manage projects and third-party deliverables, anticipating escalations for major issues
• From competitive salary, performance bonus and company car allowance to family friendly policies, flexible benefits and access to Philips University, a career at Philips comes with all sorts of wonderful benefits. Be sure to speak to your recruiter about all the benefits on offer.

You're the right fit if:

• You hold a Bachelor's degree and 2+ years of relevant experience OR a master’s degree and 1 year of relevant work experience (Engineering, Business Administration, Health Science or other relevant field)
• You have gained relevant experience in areas such as Technical Consulting, Customer Advocacy, Post-Sales Operations, Account Management, Customer Success or equivalent
• You are tech-savy and have a good understanding of IT topics
• You hold a full driving license and are willing to travel 60- 70% of your time
• You can influence others without authority
• You are able to multitask & manage competing priorities through your flexible, self-motivated approach
• You have excellent communication skills and a fluent level of English
• You have strong presentation skills
• You have the ability to foster solid and long-term relationships (account management) and relate to all different levels of audiences.

Due to the role working in the healthcare environment, a standard DBS (Disclosure and Baring Service) criminal record check will be required for this role

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This role is a field role.

About Philips 

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. 

• Learn more about our business.  
• Discover our rich and exciting history.  
• Learn more about our purpose. 

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here. 

About Philips UKI

In the UK, we are recognised as a Disability Confident employer and are proud to be part of the Armed Forces Covenant & Mental Health at Work Commitment.  We welcome all applicants including those from minority backgrounds, LGBTQIA+ and individuals living with a disability. 

Because we are at our best when you are, you can safely share any reasonable tools or adjustments needed during our recruitment process and beyond.

For more information, read our Inclusion and Diversity Policy and, to know more about your Human Rights, we encourage you to view this report.

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