The Technical Customer Engineer focuses on providing technical support and expertise to the sales team and customers throughout the sales process. This involves answering questions about specific products or product lines, delivering in-depth product demonstrations, assisting customers in maximizing the benefits of their purchased products, and diagnosing, troubleshooting, repairing, and debugging complex systems. This role requires a strong technical understanding and the ability to communicate complex information clearly and effectively to both technical and non-technical audiences. The engineer will collaborate with sales and other internal teams to ensure customer satisfaction and successful product adoption.
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problem-solving
Focuses on providing technical support and expertise to the sales team and customers during the sales process. Expertise provided to parties may include answering questions about a single product or a product line, providing in-depth demonstration of the products, assisting customer with maximizing the benefits from the products they bought, and diagnosing, troubleshooting, repairing, and debugging complex systems.
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