Technical Onboarding Specialist

Department

Sales & Customer Success

Location

Remote (San Francisco, USA)

Timezone(s)

GMT -8:00

About PostHog

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We’re equipping every developer to build successful products by giving them a suite of products to analyze, test, observe, and deploy new features. We currently offer product and web analytics, session replay, feature flags, experiments, a CDP, SQL access, a data warehouse, and LLM observability… and there’s plenty more to come.

PostHog was created as an open-source project during Y Combinator's W20 cohort. We had the most successful B2B software launch on HackerNews since 2012 with a product that was just 4 weeks old. Since then, more than 100,000 companies have installed the platform. We've had huge success with our paid upgrades, raised bags of money from some of the world's top investors, and have extremely strong product-led growth – 97% driven by word of mouth.

We're growing quickly, but sustainably. We're also default alive, averaging 10% monthly revenue growth and with more than $20m ARR. We're staying focused on building an awesome product for end users, hiring a handful of exceptional team members, and seeing fantastic growth as a result.

What we value

• We are open source - building a huge community around a free-for-life product is key to PostHog's strategy.
• We aim to become the most transparent company, ever. In order to enable teams to make great decisions, we share as much information as we can. In our public handbook everyone_ can read about our roadmap, how we pay (or even let go of) people, what our strategy is, and who we have raised money from. We also have regular team-wide feedback sessions, where we share honest feedback with each other.
• Working autonomously and maximizing impact - we don’t tell anyone what to do. Everyone chooses what to work on next based on what is going to have the biggest impact on our customers.
• Solve big problems - we haven't built our defining feature yet. We are all about acting fast, innovating, and iterating.

Job Summary

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We're looking for someone who is obsessed with helping to make customers successful. You'll be working with our users at a critical stage - the very start of their PostHog journey. By getting in early and helping them ensure they're using PostHog in the best possible way, you'll both help us retain customers and help them to build better products.

Most of our customers are highly technical and willing to self-serve, so you're not just coming in as a sales-y person with vague ideas - you'll be looking at how they're using PostHog and, as a trusted advisor, helping them set things up to get as much as possible out of the platform. And if they're spending too much money - well, you'll help them reduce their bills too!

This is a very new role we've just introduced in 2025, so it's a great time to join and shape this new part of our sales team. The role is a pretty unique combo of technical expertise and customer relationship skills, so you'll need to use your judgement to figure out when to go deep on a technical issue, and when to zoom out and understand customer goals.

**

** You must be located in San Francisco for consideration

What you'll be doing

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• Performing health checks on the implementation of customers who are about to pay their first bill with PostHog, using the data we track about their usage.
• Making contact with these customers to get them set up for success with PostHog, ensuring that they can see value from their subscription from the start.
• Presenting an adoption pathway to customers, educating them on the benefits of the additional products which they may not yet be using.
• Finding and implementing opportunities for automation in this role.
• Working with the wider Sales and Customer Success team to identify and hand off potential larger customers who require more focus.

Requirements

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• You’re able to go deep on understanding PostHog’s products, including more technical ones like Feature Flags and Data Warehouse. You don’t need to be a developer but the ability to get into the details will give you confidence and really help you bring more value to customer conversations. For example, you should be able to advise on configuration best practices for companies with multiple products and applications, advising on the pros and cons of different SDKs and how to implement PostHog into their existing stack.
• Strong customer focus - you need to help our users and remove any blockers to them using PostHog effectively.
• Commercially-minded - you're not just solving problems, you're thinking about how to grow and retain revenue too.
• You’ll need to be good at finding creative ways to engage with customers who may never have spoken with us before.
• Experience onboarding customers to a technical product and helping them use it in a meaningful way.

Nice to have

• Experience working with similar technologies, ie. developer tools more broadly, or specifically product analytics, session replay, feature flags, A/B testing, data warehouses, or data pipelines.
• You’ve been in a pre-sales, technical account manager, or support-type role before, bringing both technical expertise and commercial acumen.

If you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate!

#LI-DNI

Salary

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We have a set system for compensation as part of being transparent. Salary varies based on location and level of experience.

Learn more about compensation

Location

(based on market rates)

Country

Region

Level

Step

Salary calculator

1. Benchmark (United States - San Francisco, California) $211,000

2. Level modifier 1

3. Step modifier 0.95 - 1.04

Salary $200,450 - $219,440plus equity

Benefits

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• Generous, transparent compensation & equity
• Unlimited vacation (with a minimum!)
• Two meeting-free days per week
• Home office
• Coworking credit
• Private health, dental, and vision insurance.
• Training budget
• Access to our Hedge House
• Carbon offsetting
• Pension & 401k contributions
• We hire and pay locally
• Company offsites

Get more details about all our benefits on the Careers page.

Your team's mission and objectives

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We help customers get started with PostHog – ensuring they are properly set up and successfully using the right products.

Objective: Build an awesome Onboarding team

Q3 2025 Goals

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• Hit Onboarding Specialist Logo Retention of 90%

Spot opportunities

• Identifying onboarding opportunities to pass to sales

Customer training

• Create structured & reusable training content (decks, guides, videos) (Magda + Steven)

Create an unforgettable onboarding experience

• Lower the barrier for onboarding to $100/mo
• Create a structured onboarding program we can drive customers through

Interview process

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We do 2-3 short interviews, then pay you to do some real-life (or close to real-life) work.

• 1

##### Application (You are here)

Our talent team will review your application

We're looking to see how your skills and experience align with our needs.

• 2

##### Culture interview

30-min video call

Our goal is to explore your motivations to join our team, learn why you’d be a great fit, and answer questions about us.

• 3

##### Technical interview

45 minutes, varies by role

You'll meet the hiring team who will evaluate skills needed to be successful in your role. No live coding.

• 4

##### Founder interview

30 minutes

You have reached the final boss. It's time to chat with James or Tim.

• 5

##### PostHog SuperDay

Paid day of work

You’ll meet a few more members of the team and work on an independent project. It's challenging, but most people say it's fun!

• 6

##### Offer

Pop the champagne (after you sign)

If everyone is happy, we’ll make you an offer to join us - YAY!

Apply

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(Now for the fun part...)

Just fill out this painless form and we'll get back to you within a few days. Thanks in advance!

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