Technical Program Manager, Calix Cloud

Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value.

Calix is seeking a strong Technical Program Manager to join a fast-paced Product Engineering Operations team. The ideal candidate is a highly motivated self-starter with the ability to conceive, define, and drive Cloud based releases through the complete software lifecycle from conception to deployment in production environments. This role will interface with cross-functional teams and should be highly knowledgeable in Release and Software Development methodologies, Deployment models, Engineering tools, Workflows, and Analytics.

Responsibilities:

• Oversee the entire development process, including planning, execution, and delivery of cloud services and event-driven applications.
• Work closely with Cloud and Systems product owners to understand, analyze product requirement dependencies, provide feedback, coordinate resources, and deliver a complete solution.
• Collaborate with cross-functional teams, including product management, design, and QA, to ensure seamless integration and delivery of Cloud product releases.
• Manage, facilitate, and coordinate release activities supporting the release (artifacts, readiness checklists, deployment/ implementation plans, playbooks, dependencies, risks, build out release calendars).
• Drive technical requirement discussions within engineering group in all phases of the SDLC. Create epics based on requirements review, produce design document discussions.
• Facilitate troubleshooting technical issues, provide guidance and mentorship to the development team, ensuring best practices in process, workflows and Jira hygiene.
• Collaborate with Product Management and Engineering leadership to translate platform opportunities into an actionable roadmap, manage dependencies, and deliver new platform capabilities into release scope.

Qualification and Skills Required:

• 10+ years of experience in software development and project/program management fundamentals (software development life cycle and quality processes, such as scoping, costs, schedules, deliverables, change and risk management, and mitigation).
• Degree in Computer Science, Electrical Engineering, or related field (master's is a Plus).
• Experience with driving microservices-based programs, API/Endpoint architecture and orchestration.
• Experience with both AWS and GCP, with a preference for GCP.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage multiple projects and priorities simultaneously.
• Strong, creative problem-solving skills and ability to abstract and share details to create meaningful articulation.
• Exceptional skills influencing, teaming, and getting things done in a highly complex and nebulous environment. Ability to conceive of and accept responsibility for projects and see them through to completion.
• Ability to work on resolving roadblocks quickly and following up with a plan that takes the long view.
• Excellent Business analytical capabilities
• Good understanding of development, test and BI tools like – JIRA, Confluence, PowerBI, Test management tools, GIT, Bamboo, etc.

Desired Skills:

• Practical experience program-managing Software-As-a-Service products and cloud-based services.
• Solid knowledge Software Configuration Management (SCM) and DevOps practices.
• Designing and building complex PowerBI reports and dashboards.
• Familiarity with SOC 2 compliance.