Technical Project Manager

Who We Are

We’re the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive experiences. When guests step into one of our stores, our full-body motion tracking gear and Hollywood motion capture cameras make them the stars of their own movies. Groups freely roam our large-open “holodecks” together, relying on each other to succeed in social experiences. Whether it’s venturing into space, battling on the high seas, or surviving a zombie apocalypse, our experiences take our guests on a journey they won’t forget!

Since launching in 2017, we’ve become the location-based VR industry leader. As we continue to expand globally, there’s never been a better time to join the team. We take pride in the relationships we are building within our communities by providing world-class experiences for our guests and our employees. Here, we value humility and have built a collaborative environment, ensuring that our guests, and our teammates all win collectively. If this sounds interesting to you, we’d love you to join us, as we build the future of entertainment.

We are looking for a technical project manager to support the Director of Project Management by driving projects including managing new store openings, existing store maintenance, and internal IT initiatives utilising industry best practices in project management. This individual will be proficient in agile/scrum as well as traditional waterfall models. The technical project manager will collaborate with internal business partners, technical resources, and external vendors to ensure projects are defined and all objectives are delivered.

What You'll Do:

• Partner with the Director of Project Management to oversee product testing, deployment, and release management, ensuring all rollouts meet the highest quality standards.
• Maintain the product testing environment, including equipment and devices, to enable thorough, efficient, and timely testing.
• Manage and execute software and hardware deployments across all store locations, collaborating closely with store teams and the development team for smooth system updates.
• Develop clear, comprehensive documentation, including business and operational requirements, process flow diagrams, user manuals, training materials, deployment guides, and troubleshooting resources.
• Act as a liaison between the Store & Operations Team and the Deployment Team to identify gaps, address misalignments, and improve coordination.
• Track and manage issues, working with the development team to identify solutions that enhance overall product reliability.

What We're Looking For:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years’ experience in IT project management.
• Proven hands-on experience in both project execution and technical tasks.
• Strong analytical and troubleshooting skills with the ability to resolve technical issues effectively.
• Excellent organizational, communication, and interpersonal skills, with the ability to manage multiple priorities.
• Proficiency in Microsoft Excel or Google Sheets; experience with Jira or other project management tools is a plus.
• Ability to work collaboratively with cross-functional teams and communicate effectively with stakeholders.
• A proactive “can-do” mindset and ideally, a “can-do-even-better” approach to continuous improvement.
• Flexibility to work across multiple time zones as needed.
• Fluency in English, with outstanding verbal and written communication skills.
• Knowledge of Cantonese is an asset; native proficiency is a strong plus.

What We're Offering:

• Retirement savings plans
• Significant equity grants in a rapidly growing organization
• Flexible paid time off
• Robust medical benefits
• Employee discounts and free sessions

is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.