Exploring the cosmos of gaming, where every player becomes a space-faring hero.

Sandbox VR

IT Deployment & Reliability Specialist

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The IT Deployment & Reliability Specialist will manage IT systems, software, and processes, focusing on store support and ensuring tech equipment remains operational. Responsibilities include remediating servers, network equipment, VR gear, and mobile devices, serving as a subject matter expert, creating documentation, training staff, and ensuring timely issue resolution. The role requires global technical reliability across multiple time zones. The specialist will assist with hardware and software remediation, manage a global T1 support team, monitor computer systems, and maintain VR equipment. Additional tasks involve onboarding users, managing equipment inventory, installing software, creating documentation, generating reports, and participating in an on-call rotation.

Retail Associate

Who We Are

We’re Sandbox VR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive experiences. When guests step into one of our stores, our full-body motion tracking gear and Hollywood motion capture cameras make them the stars of their own movies. Groups freely roam our large-open “holodecks” together, relying on each other to succeed in social experiences. Whether it’s venturing into space, battling on the high seas, or surviving a zombie apocalypse, our experiences take our guests on a journey they won’t forget!

Since launching in 2017, we’ve become the location-based VR industry leader.  As we continue to expand globally, there’s never been a better time to join the Sandbox VR team. We take pride in the relationships we are building within our communities by providing world-class experiences for our guests and our employees. Here, we value humility and have built a collaborative environment, ensuring that our guests, and our teammates all win collectively.  If this sounds interesting to you, we’d love you to join us, as we build the future of entertainment.

Sandbox VR is looking for an IT Deployment & Reliability Specialist to assist with the management of all IT systems, software, and processes. This role will be primarily focused on store support and working closely with store teams to ensure all tech equipment remains operational, especially during store hours. Some tasks include the remediation of our fleet of servers, network equipment, mobile devices, VR equipment, laptops, and MDM.

You will be the subject matter expert on all stores’ VR Gear, and will be the go-to person when our remote Tier 1 team needs assistance. You will also be responsible for updating and creating documentation, training Tier 1 staff as new product technologies become available, and ensuring tech issues are properly logged and solved in a timely manner. Sandbox VR is a global organization spanning multiple time zones and you will be responsible for technical reliability for all locations.

<h3>What You'll Do:</h3><ul><ul><li>Assist in remediation of all location hardware and software. You will be an expert on all store technologies</li><li>Assist with managing a team of global T1 support personnel</li><li>Monitor and maintain all computer systems and act as Tier 2 support if any store system goes down</li><li>Responsible for servers, store networks, and all VR related equipment. This includes configuring any replacement equipment</li><li>Assist with onboarding of new users to IT systems</li><li>Keep inventory of all equipment, software, and license users across all systems</li><li>Install, configure, and upgrade PC software</li><li>Create and update technical documentation that is easy to digest, develop processes and collaborate to hand off said processes to peers/stakeholders</li><li>Create reports based on captured tickets to find trends, and be able to come up with proactive solutions to recurring problems</li><li>Assist in configuration and testing of MDM</li><li>Participate in an on-call rotation. This job may require availability on nights and weekends</li></ul></ul>
<h3>What We're Looking For:</h3><ul><ul><li>European or United Kingdom location-based (remote)</li><li>2+ years of experience in a tech support environment</li><li>Bachelors degree in Information Systems or equivalent practical experience/certifications</li><li>Retail store support experience is a plus!</li></ul><div>Technical Knowledge &amp; Experience</div><ul><li>You have technical experience in hardware/network installation or system deployment</li><li>You are able to handle the technical requirements of a system deployment by yourself, including cabling, props/hardware assembling, building networks, and software installation</li><li>You have experience with Windows 10 and 11 (and PC hardware), Mac (OSX and hardware), iOS and tablet hardware</li><li>Knowledge of MDM solutions, A+ and NET+, Ubiquiti network, Github and the OSI model is a plus!</li></ul><div>Communication Skills</div><ul><li>You have impeccable written and spoken English communication skills</li><li>Comfortable communicating with a wide variety of stakeholders and teammates, including site owners, contractors, operational staff, and guests/VIPs</li><li>Having verbal/writing skill in Chinese Mandarin or German is a plus!</li></ul><div>Problem Solver</div><ul><li>You are able to solve challenges that you may encounter to store launches</li><li>You are able to figure out solutions to new and unique challenges with limited support</li></ul><div>Ability to Travel</div><ul><li>Willingness to travel to different countries 1-3 times per month</li><li>The ability to travel up to 50% of your time is required</li></ul></ul>
<h3>What We're Offering:</h3><ul><ul><li>4% 401k match</li><li>Significant equity grants in a rapidly growing organization</li><li>Robust medical benefits</li><li>Full remote work from any of our currently approved locations</li><li>Generous internet &amp; phone stipend</li></ul></ul>

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Mozilla

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Mozilla is seeking a Strategic Financial Revenue Specialist to lead revenue forecasting and modeling. This role involves leading revenue forecasts and planning processes, collaborating with cross-functional teams, building financial models to evaluate investment opportunities, and influencing revenue and operational performance measurements. The specialist will also lead ad hoc projects to support management decisions. The role requires strong analytical and problem-solving skills, the ability to work independently and within teams, and experience with business intelligence tools.

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<div><div class="gmail_default" style="font-size: small;"> <div> <div>To learn the Hiring Ranges for this position, please select your location from the Apply Now dropdown menu.</div> To learn more about our Hiring Range System, please click this <a href="https://docs.google.com/document/d/1ylUe7Ou0EbsOtGRBtUv1sSld3lbZ4mrYzo59tEkSjY8/edit?usp=sharing" target="_blank">link.</a> Why Mozilla? Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser, and Pocket, a service for keeping up with the best content online. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people.&nbsp; The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms.&nbsp; About this team and role: Mozilla Finance is responsible for strategic prioritization and day-to-day financial operations as Mozilla scales its mission impact with new and existing products, technology, and business models to better serve users and advance our goal of a healthier internet. We are seeking a hardworking Strategic Financial Revenue Specialist to lead our revenue forecasting and modeling function. This role will be responsible for key deliverables to senior leadership and will oversee developing cross-functional business partnerships, leading special projects, improving processes, financial reporting, and assisting with implementing business intelligence tools. To succeed, you will need to develop creative solutions to abstract strategic problems, deliver your work in a compelling format, and balance big-picture thinking with outstanding attention to detail. What you’ll do:&nbsp; <ul> <li style="font-weight: 400;">Leadership of revenue forecasts and planning processes for Mozilla, including process management, communication, and reporting</li> <li style="font-weight: 400;">Strong partnership collaboration with DRIs, cross-functional teams, FP&amp;A and analytics teams to ensure timely and accurate revenue and contribution margin reporting, as well as forecasts and plans (annual and LRP)</li> <li style="font-weight: 400;">Build and maintain a library of financial models used to evaluate the impact of investment opportunities, inclusive of market sizing</li> <li style="font-weight: 400;">Expand financial modeling capabilities to increase the efficiency and accuracy of FP&amp;A's forecast and guide our strategic decision-making on key revenue/margin driver outputs</li> <li style="font-weight: 400;">Influence revenue and operational performance measurements such as Churn, LTV, CAC return on investment, EBITDA, etc., along with enterprise standards for their calculation</li> <li style="font-weight: 400;">Lead frequent ad hoc projects to support management and business decisions</li> </ul> What you’ll bring:&nbsp; <ul> <li style="font-weight: 400;">7-10+ years of related experience, specifically developing Search, SaaS, and Advertising models, inclusive of collecting/maintaining model data</li> <li style="font-weight: 400;">Understanding of revenue recognition principles, including Tax &amp; Foreign Currency considerations in a tiered pricing subscription structure</li> <li style="font-weight: 400;">Strong analytical and problem-solving skills with the ability to work independently as well as within and across functional teams</li> <li style="font-weight: 400;">Ability to partner/form relationships so that models articulate new products and release impacts, especially fine-tuning timing expectations between current investments and future revenue</li> <li style="font-weight: 400;">Proven understanding of programming languages such as Python, R, or SQL</li> <li style="font-weight: 400;">Experience with business intelligence dashboarding tools such as Tableau, Looker, or similar BI tools is required</li> <li style="font-weight: 400;">Experience telling stories with data and creatively approaching complexities.</li> <li style="font-weight: 400;">Commitment to our values:</li> <ul> <li style="font-weight: 400;">Welcoming differences</li> <li style="font-weight: 400;">Being relationship-minded</li> <li style="font-weight: 400;">Practicing responsible participation</li> <li style="font-weight: 400;">Having grit</li> </ul> </ul> &nbsp; What you’ll get: <ul> <li style="font-weight: 400;">Generous performance-based bonus plans to all eligible employees - we share in our success as one team</li> <li style="font-weight: 400;">Rich medical, dental, and vision coverage</li> <li style="font-weight: 400;">Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)</li> <li style="font-weight: 400;">Quarterly all-company wellness days where everyone takes a pause together</li> <li style="font-weight: 400;">Country specific holidays plus a day off for your birthday</li> <li style="font-weight: 400;">One-time home office stipend</li> <li style="font-weight: 400;">Annual professional development budget</li> <li style="font-weight: 400;">Quarterly well-being stipend</li> <li style="font-weight: 400;">Considerable paid parental leave</li> <li style="font-weight: 400;">Employee referral bonus program</li> <li style="font-weight: 400;">Other benefits (life/AD&amp;D, disability, EAP, etc. - varies by country)</li> </ul> About Mozilla&nbsp; When you work at Mozilla, you give yourself a chance to make a difference in the lives of web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the web as the platform and help create more opportunity and innovation for everyone online.&nbsp; We’re not a normal tech company. The things we create prioritize people and their privacy over profits. We exist to make the internet a healthier,&nbsp; happier place for everyone. Commitment to diversity, equity and inclusion Mozilla believes in the value of diverse creative practices and forms of knowledge, and knows diversity, equity and inclusion are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities and expressions. We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at hiringaccommodation@mozilla.com to request accommodation. We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose. &nbsp; Group: C ReqID: R2762 #LI-REMOTE&nbsp; </div> </div></div>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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