We are seeking a Shift Lead (Key Holder) for Sandbox VR, the most advanced virtual reality experience in the world. Your responsibilities include delivering a world-class guest experience by enthusiastically engaging potential customers, welcoming guests, and guiding them through their VR adventures. You will also provide technical support, troubleshoot equipment, and ensure the facility remains clean and orderly. As a leader-on-duty, you will manage shifts, maintain checklists, and optimize walk-in potential. You will also train new team members on the guest journey and e-learning modules, while supporting front-of-house service. This role requires physical stamina, dexterity, and weekend availability.