Technical Solution Manager

About the team 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

At Microsoft, we are at the forefront of digital transformation, combining low-code and traditional development techniques to enhance business processes and drive efficiency. The Launch Shared Services team leverages engineering teams and Microsoft Power Platform to scale application development, minimize manual tasks, and deliver innovative, business-driven solutions supporting how we launch products/offers/programs to market. By integrating business and technical capabilities, we aim to meet evolving business needs while ensuring compliance and robust governance. 

The Launch Shared Services team is a group that blends the expertise of professional developers with the agility of citizen developers. Together, they build faster, more efficient applications. This team is instrumental in driving innovation, fostering a community of forward-thinking developers, and ensuring that security and compliance are ingrained in every aspect of the development process. Our goal is to empower both business users and technical experts, combining low-code development with traditional coding approaches to create impactful and scalable solutions. 

About you 
You are passionate about leveraging technology to simplify and improve business processes. You have a strong understanding of how to translate complex workflows into streamlined automated solutions using low-code/no-code platforms. You are detail-oriented, adaptable, and thrive in collaborative environments where cross-functional partnerships drive innovation. You are proactive in identifying opportunities for improvement and enjoy creating user-friendly solutions that are both scalable and sustainable. With your excellent problem-solving skills and ability to quickly grasp new technologies, you continuously seek ways to drive efficiency and add value to the organization. 

Experience: 

• 4+ years of experience driving process improvements and leading digital transformation initiatives using low-code/no-code solutions. 

• 4+ years of experience working in operational organization or supporting various operational functions, ensuring efficiency and alignment with business goals. 

• Microsoft Power Platform Certifications: 

• PL-900 - Power Platform Fundamentals 

• PL-100 - Power Platform App Maker Associate 

• PL-200 - Power Platform Functional Consultant Associate 

• PL-400 - Power Platform Developer Associate 

• PL-600 - Power Platform Solution Architect Expert 

• PL-700 - Power Platform Solution Architect Associate
   

Required Qualifications: 

• Experience with low-code/no-code platforms (e.g., Microsoft Power Platform) 

• Strong understanding of business process automation and workflow optimization. 

• Ability to work independently and collaboratively in a fast-paced environment. 

• Excellent problem-solving skills and a proactive attitude toward innovation. 

• Effective communication and stakeholder management skills. 

• Familiarity with integration between low-code platforms and other enterprise systems (e.g., CRM, ERP) is a plus. 

Preferred Qualifications: 

• Familiarity with cloud platforms, AI, and business process analysis. 

• Experience with governance and compliance in a development environment. 

• Knowledge of integrating low-code solutions with traditional coding approaches. 

• Demonstrated leadership in fostering innovation communities and building cross-functional teams. 

• Driving Digital Transformation: Lead the design, development, and deployment of solutions using low-code/no-code platforms to streamline processes and reduce manual tasks 
• Explore: Collaborate with cross-functional teams to identify process bottlenecks and inefficiencies and recommend improvements. 

• Maintenance & Support: Maintain workflow automation to support business operations and drive efficiency. Troubleshoot and resolve issues related to deployed solutions and ensure continuous improvement.  

• User-Friendly Solutions: Create user-friendly applications and dashboards that enable teams to manage and monitor processes with ease. 

• Scalable Solutions Design: Ensure that all solutions are scalable, maintainable, and aligned with organizational goals and standards. 

• Governance, Security, and Compliance: Implement data security measures and governance protocols. Ensure that compliance is integrated into the development process from the start. 

• Documentation and Best Practices: Document best practices, solution architectures, and processes for future reference. 

• End-User Training and Support: Train and support end-users in utilizing developed tools effectively. 

• Evolving Technical Capabilities: Stay current with emerging technologies and upskill resources to meet future business needs. 

• Power Platform Expertise: Develop skills in Power Platform Fundamentals, Power Platform Functional Consultant, Power Platform Developer Associate, Power Platform Solution Architect Expert, Technical Product Management, and Business Process Analysis.