Technical Solutions Architect

Think Bigger. Build Smarter. Create Great Software.

Helps the world’s most recognized companies develop the world’s best applications. Has played a role in the ride you ordered, the banking app you use, the item you posted for auction, or that flight you just purchased. Award-winning suite of testing software enables organizations to meet frequent release deadlines without sacrificing software quality, all while reducing testing costs. Additionally, our award-winning collaboration software helps development, testing and management teams work together to produce high quality software elevating a business’ ability to communicate and complete objectives more efficiently.

What you’ll get to do:

• Collaborate with the Sales and Success teams on discovery calls, demos, and POC execution
• Evangelize new product features & provide customer feedback to our product team
• Guide prospects and customers on how to best integrate with new or underutilized features
• Uncover and quickly resolve challenges during evaluations and onboardings by crafting tailored solutions
• Solve complex integration and product questions and coordinate resolutions, including technical troubleshooting of customer issues
• Leverage your deep understanding of our customer’s business and technical environments to help us identify revenue prospects and opportunities to increase our high value service impact.
• Create customer demo environments based on customer use case.
• Scope projects and create SOWs

Your background likely includes:

• Pre-sales experience in the tech industry
• 5-10 years experience in the SDLC from a testing or development side
• Strong track record of working in a customer-facing environment and driving initiatives to improve customer satisfaction
• Development experience in one or more of the following languages – Javascript, Java, Swift, Kotlin, Objective-C
• Excellent communication, critical thinking & analytical skills
• Bachelor's degree in Engineering/Computer Science or equivalent

Bonus points:

• Experience with APIs
• Experience with software testing
• Experience working with mobile SDKs

About the Company

At the company, we focus on your one priority that never changes: quality. We know delivering quality software over and over is complicated. So our tools are built to streamline your process while seamlessly working with the products you use – and will use. Whether it’s TestComplete, Swagger, ReadyAPI, Zephyr, or one of our other tools, we span from test automation, API lifecycle, collaboration, performance testing, test management, and more. Whichever you need, they’re easy to try, easy to buy, and easy to integrate. We’re used by 15 million developers, testers, and operations engineers at 24,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft. Wherever you’re going, we’ll help you get there. Learn more at smartbear.com

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Is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.

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