Technical Solutions Specialist, Billing, Google Cloud

As a Technical Solutions Specialist, Billing, you'll be responsible for troubleshooting technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes and documentation. Our Technical Solutions team is focused on the customer, and you will help drive the success of Google Cloud by understanding and advocating for our customers’ issues. Key responsibilities include: * Owning and resolving Enterprise customer billing problems through effective diagnosis, analysis and troubleshooting. * Acting as a consultant and subject matter expert for customers and internal stakeholders in sales, account management, and customer organizations to resolve billing issues. * Understanding customer issues and advocating for their needs with cross-functional teams like Product Management and Software Development. * Developing an in-depth understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis, so we can identify and resolve future issues quickly. * Ingesting and creating data pipelines from upstream systems providing data availability and reporting for stakeholders.