Technical Support Analyst
Job Summary
Job Description
We are looking for a talented Technical Support Analyst to join our IT Product Support team in Mexico City. This hybrid position requires working at least 3 days a week in the office. The role involves investigating, classifying, diagnosing, and resolving technical issues in applications reported by clients, assisting in problem and incident resolution, developing and maintaining deep product knowledge, and providing application support until tickets are resolved. The analyst will also formulate proposals for problem resolution and improvements, ensure adherence to relevant implementation, support, and change management processes, and support project teams for successful technology implementations.
Must have:
- Investigate, classify, diagnose, and resolve technical issues in applications.
- Assist in problem resolution and incident resolution.
- Develop and maintain deep knowledge of product offerings.
- Provide application support until tickets are resolved.
- Formulate proposals for problem resolution and/or improvements.
- Ensure relevant implementation, support, and change management processes are followed.
- Support project teams for successful technology implementations.
- Manage internal clients and global exposure.
- Provide support to various regions, including USA, Europe, and Latam.
- Technical or bachelor's degree in a technology-related discipline.
- Minimum of 1 to 2 years of experience in IT support or related areas.
- Knowledge in Unqork and Java.
- Intermediate English proficiency.
Good to have:
- Excellent problem-solving and analytical skills.
- Knowledge in ServiceNow.
- Effective communication and interpersonal skills.
- Ability to work collaboratively in a team.
- Experience working with internal and external clients.
Perks:
- Professional development opportunities.
- Interesting work and supportive leaders.
- Vibrant and inclusive culture.
- Opportunity to work with talented colleagues to create new solutions.
- Variety of career opportunities.
- Benefits and rewards that promote well-being.
3 skills required
Job Details
We are looking for a talented Technical Support Analyst to join our IT Product Support team in Mexico City. This position is hybrid and requires working at least 3 days a week in the office.
We count on you to:
- Investigate, classify, diagnose, and resolve technical issues in applications reported by clients.
- Assist in problem resolution and incident resolution.
- Develop and maintain a deep knowledge of our product offerings.
- Provide application support until tickets are resolved.
- Formulate proposals for problem resolution and/or improvements.
- Ensure that all relevant implementation, support, and change management processes are followed (e.g., Software Development Life Cycle and Change Management).
- Support project teams to ensure that technology-related projects are successfully implemented, on time, and with minimal impact on the production environment.
- Manage internal clients and global exposure.
- Provide support to various regions, including the USA, Europe, and Latam.
What do you need to have?
- Technical degree or bachelor's degree in a technology-related discipline.
- Minimum of 1 to 2 years of experience in IT support or related areas.
- Knowledge in Unqork and Java (preferred).
- Intermediate English proficiency.
What makes you stand out?
- Excellent problem-solving and analytical skills.
- Knowledge in ServiceNow.
- Effective communication and interpersonal skills.
- Ability to work collaboratively in a team.
- Experience working with clients, both internal and external, is valued.
Why join our team?
- We help you achieve your best self through professional development opportunities, interesting work, and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and generate impact for colleagues, clients, and communities.
- Our scale allows us to offer a variety of career opportunities, in addition to benefits and rewards that promote your well-being.
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About The Company
Marsh McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advancedrisk,reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients.
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